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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18639 reviews)

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4.92

Based on 18,639 reviews, last reviewed 20th Jun 2026

188300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was at my wit's end with my debts I was at my wit's end with my debts and found out about Stepchange. They helped me budget my debts whilst managing my outgoings. They have been a go... Read more Reviewed on: 20th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18639)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Stressfree easy to talk to and make you feel comfort...

Stressfree easy to talk to and make you feel comfortable not judged Reviewed on: 1st May 2024

Literally changed my life.

Literally changed my life. I was too proud to admit my debts were causing me serious problems - and the whole process to enable a debt management plan was simple and effective. Reviewed on: 1st May 2024

Long time on the phone, but we'll worth it.

Although it can be a very lengthy process at first, stepchange do everything they can to help. And it's worth it in the long run. Reviewed on: 1st May 2024

Was in financial turmoil and was using one credit ca...

Was in financial turmoil and was using one credit card to pay for another and drowning in debt. I now give a monthly sum to stepchange and they deal with the creditors. I can’t emphasise how much they have. Helped me get back on my ‘financial’ feet. Highly recommended Reviewed on: 1st May 2024

the advisors are always easy to talk to

the advisors are always easy to talk to and they do give very good advice, and they don't judge their clients Reviewed on: 1st May 2024

5* Review

Great team and support. Helpful and solved all issues very quickly. Reviewed on: 1st May 2024

Customer service was excellent.

Customer service was excellent. They understood my problem and I was not left feeling stupid for getting into this situation. Reviewed on: 1st May 2024

From first conversation

From first conversation with them they have been so understanding and made everything so easy to manage my debt Reviewed on: 1st May 2024

Fantastic service, fully understanding

I call as I was in a complete mess, due to trying to survive the cost of living crisis I had got into 6000 pounds debt and was sinking. Stepchange change that for me. It was a fantastic day when I called them, life changing and not made to feel like I had failed. 3.3 years and I will be debts free. Reviewed on: 1st May 2024

Help get in control and worry less

It's a good service, the fact you can do it all online is great if your nervous about talking to someone. But you can also phone and talk to a human too. I've now been in my DMP for over a year and pay it once a month without worrying about my debts. I even tell my patients about this service through my job role as I support people who could be in debt and suffering from financial hardship. Reviewed on: 1st May 2024

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