Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16839 reviews)

View other StepChange products

4.92

Based on 16,839 reviews, last reviewed 22nd May 2026

102150% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You really get the help without being judged Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16839)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Lifesavers

Just as the title says, lifesavers, this is exactly what step change are, my debts and personal life were in such a state that I contemplated suicide so much so that I had to attend counselling for over a year , debt of course was just a percentage of my problems but this amazing charity took over all my debts and took the stress away of all the constant letters through the post and gave me a semblance of peace of mind back, I am eternally grateful to them, I am not out of the woods yet, I still have lots to pay off but thanks to step change the worrying is a lot less than what it was, the staff are so friendly, extremely helpful and it's not difficult to recommend them to anybody who finds themselves in the position I was, they may have quite literally kept me alive. Reviewed on: 4th September 2021

Good company

They are very good and sorted my problems out. Very Helpful Reviewed on: 4th September 2021

brilliant

this company take all of your debit worries and sort them to monthly payment that is manageable which takes away a lot of stress. They always answer any questions and i wouldn't have been able to manage with out them they deserve to win this award Reviewed on: 4th September 2021

Helpful and Non Judgemental

Debt can happen to anyone for any number of reasons either deliberate, unfortunate or completely unforeseen circumstances. This is particularly so due to the Pandemic. StepChange is professional, non judgemental, informative for all options to consider and free. They give people hope and a path to follow to resolve and sort out their financial status. Reviewed on: 4th September 2021

Best support ever

Step change helped me out when I had nowhere else to turn, I had a really difficult break up and left alone with mountains of debt and had some really dark thoughts. StepChange everything around and I’m in such a good place now! Reviewed on: 4th September 2021

So helpful and non judgemental

Don’t know what I would have done without their help. I have a way to go yet, but can now see light at the end of the tunnel. Thankyou. Reviewed on: 4th September 2021

Non judgemental, understanding, approachable

The moment I finally contacted Stepchange was an epiphany. The months of stress and worry vanished. They were non judgemental, understanding and so approachable. They took the time to listen and the advise me on how to rectify my debt problem. They are so supportive and helpful as a whole and the staff are patience,friendly and knowledgeable. They saved my sanity. Reviewed on: 4th September 2021

Helping people who are really desperate.

Helped me when I was at my most vulnerable will always be grateful for the help, guidance and advice I received. Reviewed on: 4th September 2021

Relief

Save me a lot of stress and peace of mind Thanks Reviewed on: 4th September 2021

Very Supportive and Understanding

I had a very large Credit Card debts and Stepchange were there to help negotiate an interest free repayment schedule which has worked well. They have taken most of the worry from me and the creditors are fully understanding of the situation. If anyone has financial woes I recommend they contact Stepchange and, above all, be honest with them! Reviewed on: 4th September 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt advice
from National Debtline 4.31 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub