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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life Saver

Efficient and helpful. Knowledgable. I would be drowning in debt without the advice and help I received. Highly recommended their services. Reviewed on: 19th July 2023

What a relief

Step change has changed my life and finances for the better. It has helped with my mental health as I was worrying all the time how I was going to find the money for the debt I owed. Now I just pay one monthly affordable ammount to step change and they pay my creditors. Can't thank you enough for helping me through this difficult time in my life. Reviewed on: 18th July 2023

Amazing

Step change have been there to help me through a difficult time.Every advisor gives 100% help nothing is too much. Thank you Step change. I recomended them to a few people who were in a similar debt situation like myself. Reviewed on: 18th July 2023

non judgemental advice

listens to your issues and even help to recognise issues you did not think of, very reassuring. Reviewed on: 18th July 2023

Exceptional Service

The service I received from all the staffs excellent. Throughout the process of setting up the Debt ManagementPlan, all the staffs I spoke with talked me through the process explicitily. I had a lot of confidence in their advice and after setting up the plan, my mind is now at rest. I am no longer worried and having sleeplessnightsabout my debts. I am really gratefully for their help. Reviewed on: 18th July 2023

Helped immensely.

Realising my debts were getting out of control I contacted Step Change and they went through my options, its was really straight forward for me to put a plan of action in place that was affordable to me and to be able to see a way out of crippling debt. As so many have said I only wish I'd contacted them sooner instead of stressing for months on end. Reviewed on: 18th July 2023

Fantastic

Became money troubled a few years ago and finally got in touch with StepChange. Absolutely should have done it well before I did. They advised and calculated everything for me and took off a lot of pressure from me. This week I became debt free and can’t thank StepChange enough. Highly recommend Reviewed on: 18th July 2023

Breathing space and more

Very helpful straight forward and not condescending in any way. They keep you updated at all times Reviewed on: 17th July 2023

Totally satisfied

Really helpful and pleasant at such a difficult time for me Reviewed on: 17th July 2023

after feeling very stressed due to finacial difficulty I turned to step change for help

not knowing where to go for help, I was told about Step Change I was very law and poorly not knowing which way to turn the staff are amazing and always try to put me at ease. I am so grateful to step change for their continued support. Reviewed on: 17th July 2023

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