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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Easy to do

Easy to deal with, easy to set up a plan. No worrying just one easy payment each month Reviewed on: 23rd May 2025

Life changing

Step change , changed my life from the first phonecall . I’m four years into my arrangement and have not got into any debt or had significant money worries since . Finally learned how to manage a budget and staff are amazing at putting you at ease to getting you on right track with finances . Reviewed on: 26th May 2025

make that call to help yourself change your debt

i was desperate to solve my debt. i researched various charities and websites offering help but Step change seemed to tick all the boxes. i gave them all the info they needed and they came back with a plan. i am into my second year and paying 100 pounds more a month off my debt than i was last year and my creditors seem happy with the repayment plan. i don't worry so much anymore. i still have a debt but it is being repayed across all of my creditors by Step change. Reviewed on: 26th May 2025

Lifesavers

I didn’t know where to turn and one call to StepChange and instant relief, reassurance, no judgment, friendly. Live Savers, Thank You. Reviewed on: 26th May 2025

excellent support

I have always received an excellent support from Stepchange. The people I have spoken to have been very helpful, informative and supportive. Reviewed on: 26th May 2025

Respectful customer service and excellent support

From respectful customer service, to excellent support throughout, I wish I had come across StepChange sooner. By paying a previous provider for over seven years, I would have been debt-free much sooner had I gone with StepChange in the first instance. Reviewed on: 26th May 2025

Stepchange helped immensely when I was overwhelmed w...

Stepchange helped immensely when I was overwhelmed with debt worries. Their help with dealing with creditors allowed me to get a good nights sleep instead of worrying all night about how to handle my debts. In the many years of having a Debt management plan with them, only once has an advisor given me any incorrect advise which was then quickly rectified by a supervisor. They are none judgemental and are genuine in their desire to help people. I would highly recommend anyone with debt problems to contact them. Reviewed on: 26th May 2025

Excellent service but sometimes have to wait more th...

Excellent service but sometimes have to wait more than 45 mins then get transferred which can be frustrating Reviewed on: 26th May 2025

At a time that I was very stressed due to my debts...

At a time that I was very stressed due to my debts did not know what to do, phoned step change they helped and gave me reassurance and we set up a plan for my debts, they did all the work for me and the plan has worked well, being able to share my worries helped me so much can not thank them enough Reviewed on: 26th May 2025

Going down the right path.

A financial nightmare many years ago resulted in us calling Step Change. From the beginning they put our minds at rest that they could help us. A long journey began to clear our debts but throughout the many years they provided excellent service. Reviewed on: 26th May 2025

They really supported us when we needed help

They really supported us when we needed help to get things under control Reviewed on: 26th May 2025

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