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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16847 reviews)

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4.92

Based on 16,847 reviews, last reviewed 25th May 2026

102550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

From the first contact to the continued ongoing supp... From the first contact to the continued ongoing support STEPCHANGE have made a difficult and stressful situation seem very manageable. Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16847)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Helpful debt management company

It was like having a massive weight lifted from my shoulder when I spoke to Step Change Reviewed on: 3rd September 2021

A weight was lifted & i found light at the end of a very dark tunnel

I was desperate when I contacted stepchange. They explained all my options even suggested what might be best for the circumstances I was in. Their help saved my mental health. Before reaching out I felt trapped & overwhelmed & genuinely did not no where to turn. I used step changes debt calculator and then spoke to someone over the phone who helped me set up a DMP. I feel relieved. Reviewed on: 3rd September 2021

Excellent service

Most helpful and attentive Most reliable and pleasant service Reviewed on: 3rd September 2021

Step Change

Friendly helpful and always willing to listen and understand people's personal situations, without passing judgement. Reviewed on: 3rd September 2021

Life saver

Step change and the staff are always there to help and give advice when needed!. I could not recommend enough as it completely transformed my situation and allowed me to start breathing and living again Reviewed on: 3rd September 2021

They really helped me to get through a dark place.

All the way through I was treated as a human being, with no judgment from anyone. Just total understanding & assistance. Thank you step change Reviewed on: 3rd September 2021

A charity Organisation with your finances in mind

My experience have been brilliant, their understanding and compassion in the centre of your plan. Reviewed on: 3rd September 2021

Life changing

I was in a terrible mess with my finances and step change was recommended to me! They were amazing, supportive and knowledgeable- and now on the road to being debt free . Reviewed on: 3rd September 2021

Best decision ever!

Can't thank Stephange enough! Just made our last payment to them and now debt free. 8 yrs ago we were on the brink of loosing everything. Can't recommend Stephange enough. Reviewed on: 3rd September 2021

Gave me a lifeline and my life back.

Professional, non judgemental, efficient, knowledgeable. Just what was needed and such a relief. Reviewed on: 3rd September 2021

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