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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

It was absolutely fantastic help from start to finish.

It was absolutely fantastic help from start to finish. It took 8 days in total. I'm sitting here now a lot happier than I was 3 weeks ago. They put me forward (against their recommendation) for a DRO, which was passed 2 weeks ago, and because I have their backing, I have been able to liaise with my creditors a lot easier, and they have actually helped me due to my underlying health issues. Thank you to them all from Stepchange and also Money Wellness (the people who organised my finances and submitted my DRO application) From the bottom of my heart, THANK YOU. They all deserve credit and praise for their hard work. Reviewed on: 24th August 2024

So helpful and friendly

Helped to get my debt under control Reviewed on: 3rd September 2021

Great

Very helpful in difficult times. Reviewed on: 3rd September 2021

Helpful literal life savers.

Left in debt after a divorce Step Change were a lifeline that I am forever greatful for. Helpful, clear with information and approachable, no question is silly. Good advice always given. Reviewed on: 3rd September 2021

Great help

Gave me time to get my life back on track, with great staff always there to help. Reviewed on: 3rd September 2021

Always helpful and understanding

Always very professional and clear, they are non judgmental and understanding Reviewed on: 3rd September 2021

Brilliant Service

Super service provider. A great help during and after your financial depth predicament. Very helpful knowledgeable staff. Reviewed on: 3rd September 2021

Helped me get a better handle on my debts

Get service and always available to help Reviewed on: 3rd September 2021

Amazing

Step change has helped me so much. I definitely would not be in the position I am today. Before step change I was depressed but now I can see everything clearer. Reviewed on: 3rd September 2021

Fantastic service

I’d spent years struggling, and feeling ashamed because I was struggling, and I eventually reached breaking point. That’s when I turned to Step Change for help and I wish I’d done it sooner. They have been incredibly supportive, everyone that I’ve spoken to has treated me like a decent human being, my mental health has improved and I can now see light at the end of the tunnel. Thank you for everything you’ve done, and continue to do, for me. Reviewed on: 3rd September 2021

Getting rid of sleepless nights

From sleepless nights and restless days with the help from step change and their wonderful staff I have peace of mind and iam now in the final stages of completely being debt free and would certainly recommend them to every one Reviewed on: 3rd September 2021

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