Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18646 reviews)

View other StepChange products

4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18646)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Best company

When I contacted step change I felt I was at my lowest point, I was scared that I'd be judged because of my debts. How wrong I was, the advisor was kind and understanding and made me feel at ease, we had an in-depth conversation and compiled all the information together, the advisor kept me informed at every point of what they were doing sent me emails to remind me of what I needed to do as, due to my poor health and surgeries my short term memory is the worst,. By the end of the consultation I was relieved and actually felt proud of myself as I was no longer burying my head in the sand. Step change send me a statement every month, my repayments are manageable, they even sent me template letters to send to the debtors that couldn't be included and they completed an application on my behalf to "breathing space" which, until my initial contact with the company, I knew nothing about! I have already recommended step change to friends and family, and for the first time in what feels like forever, I can see a distant light at the end of the very dark tunnel I was in. Reviewed on: 9th July 2023

Very good advisors

i had to come to stepchange when i got in a lot of debt due to being scammed by crypto scammers ,it was such a relief to talk to such knowledgeable caring people who were so good at sorting things out ,they got the banks to allow breathing space ,and it was a big relief and weight lifted of my shoulders,then they set up a manageable payment plan ,thank you Stepchange. Reviewed on: 9th July 2023

Excellent, highly recommended if in debt

I was at my wits end , didn’t know where to turn due to rising debts. Step change supported me in getting my finances in order and once I gave them all the details they contacted the companies and set up a payment plan . This took so much stress off me. My mental health was hugely impacted as didn’t know what to do one phone call and then completing the form sorted this out for me and felt back in cony. Advisors very professional but showed compassion when dealing with me . Excellent service and would recommend anyone struggling with debt to contact them for advice . Reviewed on: 9th July 2023

One of the best decisions I made

After getting myself into uncontrollable debt I was told about step change so I contacted them and they were so helpful with my situation and helped me get back in control of my finances with some very helpful advice and debt plan Reviewed on: 9th July 2023

Helped me get my life back on track

Step change were amazing from the first contact. They were never judgemental about the financial situation I was in. They set up my debt management plan quickly and kept me updated through the process. I am now on my way to becoming debt free thanks to Step Change Reviewed on: 9th July 2023

Excellent standard of support

Stepchange was a resounding success for me and they made things so easy for me by taking control of my debts and managing and setting up my DMP with no complications Reviewed on: 9th July 2023

Excellent communication and understanding

Very understanding and sympathetic to your situation, didn't feel patronised or shamed, helped me set an affordable amount to repay each month, online app very easy to use to keep check on statements etc, ALWAYS there to help, don't know what I would have done without them Reviewed on: 9th July 2023

Step change gave me hope

I couldn’t fault how much step change eased my financial situation. I would recommend them to anyone who is struggling financially. Reviewed on: 9th July 2023

Don't wait act now!

I buried my head in the sand for such a long time before contacting these guys and it was such a stupid mistake.. They have turned my life around and I'm in a better place than I've ever been.. Thankyou step change.. Reviewed on: 9th July 2023

So helpful

Advisors were courteous and non judgemental when helping me with an extremely worrying time Reviewed on: 9th July 2023

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.30 from 26 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt collection
from Ayom Debt Recovery 1.84 from 81 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub