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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16846 reviews)

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4.92

Based on 16,846 reviews, last reviewed 25th May 2026

102500% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The help I needed. Given great help by good people when I needed it the most. With Stepchange advice I was able to collate crippling depts into a manageable payments gi... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16846)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Life saver

So glad I found out about step change . I only have another 12 months left to pay my debts off and I will be debt free. They are always on hand to help with any problems you may have. Couldn't have done without their help . Than you Step Change . Reviewed on: 16th August 2021

Amazing

Non judgemental, knowledgeable, friendly. Without them I can't imagine where we would be today. We would recommend them to anyone struggling with money problems. Reviewed on: 16th August 2021

Saved my sanity

Wonderful company who came along just at the right time and saved my sanity, as well as possibly my marriage Reviewed on: 16th August 2021

Patient, understanding and reassuring service

Patient, understanding and reassuring service - really pulled me through a very difficult time; mentally and financially Reviewed on: 16th August 2021

Gave me my life back

Step change helped me when I felt I had no where to turn and couldn’t see any light due to debt. The people I spoke to were kind, non judgmental, knowledgable and I felt supported every step of the way. They gave me options and supported me to make decisions that were best for me. Picking up that phone was the best thing I ever did, I only wish I had done it sooner Reviewed on: 16th August 2021

they are always very helpful

sorted out all our problems over the years and kept an eye on our debts. Reviewed on: 16th August 2021

Great stress reliever

We’re there for me in desperate times Reviewed on: 16th August 2021

great group

very helpfull and friendly.very easy to talk to .thank ou all for your help. Reviewed on: 13th August 2021

Step Change lifted a massive weight off my shoulders

I was under a lot of pressure due to debt and couldn't see any hope for the future. I contacted a couple of companies who could help, but they would have charged me every month for their services. Then someone recommended Step Change, who were so helpful and patient. They simply lifted the weight of debt off my shoulders. They gave me hope for my future when at one stage I had none. I am now managing my life and paying back the debt monthly at an affordable amount. It has given me space to breath. Thank you Step Change I don't know what I would have done without you Reviewed on: 12th August 2021

My previous account

Refused to help me when I was self employed even though they took my case while selfemploued they changed their rules so would bo longer help me with my debts Reviewed on: 11th August 2021

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