Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18314 reviews)

View other StepChange products

4.92

Based on 18,314 reviews, last reviewed 28th May 2026

172650% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Really understanding, passionate about helping peopl... Really understanding, passionate about helping people that are in difficulty.Saved me. Forever Greatful. Reviewed on: 28th May 2026

Latest lowest rating:

1

Gave me great peace of mind knowing I was able to ta... Gave me great peace of mind knowing I was able to talk to someone Reviewed on: 28th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18314)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

You are not alone.

Being in debt is a very lonely place, the world seems inhospitable and the future bleak. The best thing I ever did was to contact Stepchange. They understood how I was feeling and guided me through taking control with facts and kindness without being judgemental. Stepchange helped me structure my finances so that I now feel confident running my budget and communicating with creditors. They helped me lift the biggest burden ever off my shoulders. My life now feels under control, I have regained my confidence and am no longer frightened of opening the post. Stepchange changed my life for the better. Reviewed on: 12th August 2022

I would recommend to everyone

Step change has literally saved my life and the well-being of my family. The staff have been friendly, supportive and informative and I do not know where I would be without them! Reviewed on: 12th August 2022

A helping hand

Excellent service. Compassionate, understanding and very helpful. A helping hand when i needed it the most. Reviewed on: 12th August 2022

Saved Me

Stepchange are a wonderful helpful organisation who without I would not be here. They literally saved me. Reviewed on: 12th August 2022

Step Change

They have helped us for quite a few years now and have taken the worry out of repaying our debt and also given us a lot of helpful advice and keep us on track with our finances. Reviewed on: 12th August 2022

Given me the confidence to tackle my debt

Thanks to Step Change I am now able to pay off my debts in an effective way when I was struggling before and didn’t know who to turn to. I am finally getting back on my feet and my mental health has improved as a result. I would recommend them to anyone. I should have found them earlier! Reviewed on: 12th August 2022

so very helpful

such a great proffesional and helpful service. so genuine and understanding. the help given has eased such a burden from us and we are so grateful Reviewed on: 12th August 2022

Fantastic charity

Been with StepChange for a few years now and I have nothing but excellent praise for them. Reviewed on: 12th August 2022

Excellent customer service

Always understanding when talking to anyone at Stepchange. Helpful and offer workable solutions to debt problems Reviewed on: 12th August 2022

Life saver

Great charity. Took all the stress out of being in debt. Reviewed on: 12th August 2022

Alternative products

Debt Collection
from Intrum 3.41 from 4 reviews
Debt advice
from National Debtline 4.32 from 10 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub