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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very helpful and considerate

I contacted StepChange when I needed help managing my debts. They have been very supportive and helpful. I couldn’t ask for more. I am enjoying my freedom now. Thank you so much. Reviewed on: 7th July 2023

They help from deep of their souls!

I was totaly desperated, even more. My situation was so bad that I went in deep depresion. I lost my hope, I was worried about my life and my future. StepChange give me all support that I needed, and still supporting me! They are the best! Reviewed on: 7th July 2023

Great service

Easy to sort out your debts online great service well recommended Reviewed on: 7th July 2023

Help when I really needed it.

I found myself in a very lonely situation and was unable to see a way out of my financial position. I took the decision to reach out for help to Step Change and it honestly changed my whole world. Getting help initially was such a relief, and their ongoing support is absolutely incredible. If you’re looking for help with dept don’t wait any longer, they are here to help. Reviewed on: 7th July 2023

Life changing

Thank you so much for all your help you have had such a huge impact on my life and taken away so much stress, cannot thank you enough Reviewed on: 7th July 2023

Genuine and practical help!

It is hard enough seeking advice for debt. However, every call I have made to Step Change has made me feel like I was talking to someone who genuinely cared. There was no judgement, only great support, understanding and helpful solutions. Reviewed on: 7th July 2023

A sympathetic ear, a great service

Having heard about how fantastic this organisation was (through a friend) I decided to approach them for help. From the first phone call they were so supportive, informative, friendly professional and understanding. Five months on and they still maintain all these values and more. I can't speak highly enough of this amazing, vital organisation and I would urge anyone in financial difficulty to get in touch with these incredible people. Thanks to all of you I would Reviewed on: 7th July 2023

Very helpful and supportive

Stepchange have been very supportive of me and my debt problems. I don't feel judged and they deal with the bulk of the communication with my creditors. Reviewed on: 7th July 2023

Brilliant help given

Friendly Halpful advice given ,and put me on the right path for my situation thank you step change Reviewed on: 7th July 2023

Amazing

Step change have helped me so much I can now sleep better knowing my depts are getting sorted Reviewed on: 7th July 2023

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