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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Need help, it's here for you..

They were their for me throughout the process. Not only have they helped me, but thousands more. So if your stuck and need help and re direction find the phone number and call. The way this country have over priced everything and still going up in cost, people need help from the stress and strain that's been put on them. Reviewed on: 27th May 2026

Excellent

Although it felt very daunting making the initial call to StepChange, they were all so very nice, careing and not judgemental at all! The care and compassion they showed was nothing short of being exceptional! Reviewed on: 27th May 2026

Always very helpful, polite and very understanding,...

Always very helpful, polite and very understanding, I don't regret getting in touch. The advice and help they gave us was amazing Reviewed on: 27th May 2026

Great service super easy

i have been a customer for a long time now and they have helped me immensly to finally get back on track when i was in a real mess finacially Reviewed on: 27th May 2026

I've been dealing with stepchange for awhile and the...

I've been dealing with stepchange for awhile and there friendly and treat you as a person if though your debt customer service is excellent Reviewed on: 27th May 2026

StepChange helped ne sort all my debts out, it's a l...

StepChange helped ne sort all my debts out, it's a long process but they are super helpful. Reviewed on: 27th May 2026

It’s ok, I don’t see much improvement in my debts th...

It’s ok, I don’t see much improvement in my debts though. It’s just a way of getting things sorted by professional standards. Would recommend for anyone to use them Reviewed on: 27th May 2026

Very helpful great service helped me to put a plan t...

Very helpful great service helped me to put a plan together that works and will get me out of debt Reviewed on: 27th May 2026

Stepchange literally saved my life, I was spiralling...

Stepchange literally saved my life, I was spiralling into debt, from loans and credit cards, the banks offer you more and more and you think it is helping paying off 1 with another but it isn't. Stepchange helped stop all that with a much lower monthly payment. Reviewed on: 27th May 2026

Leaving life again

I feel very supported. I was having so much anxiety about my Deb. Now I can sleep and trying to leave my life . I can’t thank you enough Reviewed on: 27th May 2026

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