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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18662 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18662)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Absolutely excellent service

They always keep you up to date with any tools that may help anyone struggling with debt,they are always friendly & helpful Reviewed on: 13th August 2022

remove the worry!

When having to close my company due to ill health I was left with debts that I couldnt pay as I no longer had a salary. I had massive anxiety and couldnt sleep with the worry. Stepchange helped me to find a way forward with a Debt Management Plan. It was a huge relief to have them on my side and at last I could sleep at nights. Reviewed on: 13th August 2022

I can breath again

I simply felt like we were drowning. Due to illness I could no longer work full time and my husband started to care for me more & more meaning he also couldn't work full time. Step Change make us feel like we can breath again plus they don't charge a fee or take a percentage. Reviewed on: 13th August 2022

great service and knowledge

Very good help and support at a very difficult time. Reviewed on: 13th August 2022

Excellent

Absolutely outstanding don’t know what I would have done without you so much pressure taken off me thank team Reviewed on: 13th August 2022

Excellent! DPM

So satisfaction!! The stuff are approachable, so proffessional, kind hearted soft spoken, very good in listener in our complaint,and problem..give us lots of confident and since Step Change holfing my dept case those creditors stop harrassi g me verbally thru phone and by letters. Now i smiled again and happy. Reviewed on: 13th August 2022

Easy to manage

DMP was easy to set up and adjust as go along. Reviewed on: 13th August 2022

How to deal with unexpected debt

This company have the edge on dealing with debt that comes out of the blue, in fact debt of any kind is explored in detail, and the options that surround your particular circumstances, how to proceed in a certain situation is explained in detail. Reviewed on: 13th August 2022

Amazing

Very helpful and go the extra mile to make sure you understand your options.. Reviewed on: 12th August 2022

SAVED MY LIFE

I was desperate, my first time in debt and this company changed my life. I am no longer worried or anxious which has helped my many health conditions. Really deserve this award for the help they give to many people Reviewed on: 12th August 2022

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