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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,662 reviews, last reviewed 12th Jul 2026

126033% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent support. Excellent support. Extremely compassionate understanding and kind people Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Friendly

A great understanding organisation, helpful and explains well, also prompt. Reviewed on: 12th August 2022

real help when you need it

really helped us manage ouir debts Reviewed on: 12th August 2022

Made life liveable again

Step change took control of my finances after a long period of depression where my finances spiralled out of control. There help and understanding gave me back my self confidence to move forward with my life. Reviewed on: 12th August 2022

Help when I needed it

I was drowning in debt and after a bogus phone call from someone who said they could help me I contacted Stepchange. I am so glad I did because their help and advice has really helped. The person who handled my call 2 years ago was non-judgemental, listened to my story and pointed me to the right help. I honestly don't know how I would have managed without the help and advice from Stepchange. Thank you so much Reviewed on: 12th August 2022

Great Company

Stepchange have beenBrilliant,helping me clear my Debt,always there if I needed any,advice or Help. Reviewed on: 12th August 2022

Priceless support and life changing debt managemengt

Without the help I have recieved from StepChange my life would not be worth living. Finally I can see a way out of a total living hell. I owe my life to StepChange and the support and help they have given me Reviewed on: 12th August 2022

Life management

They helped me have a life again Reviewed on: 12th August 2022

Fantastic charity so supportive and helpful.

They have been fantastic along my debt journey can't thank them enough and would recommend them to anyone in the same situation Reviewed on: 12th August 2022

Fantastic organisation

Helped me to sort out my debt, helped me to budget and enabled me to sleep at night, instead of worrying all the time. Reviewed on: 12th August 2022

Best thing ever

Step Change have changed my life. I no longer live in fear of being chased for debts. I can see a light at the end of the tunnel and I will be forever grateful for all the wonderful help I have received. Reviewed on: 12th August 2022

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