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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17751 reviews)

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4.92

Based on 17,751 reviews, last reviewed 27th May 2026

145850% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

So easy to sign up and a huge weight off... So easy to sign up and a huge weight off my shoulders Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17751)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Step change professionalism.

Professional services don't pre judge you no matter what differentiates you've got yourself in. Reviewed on: 3rd September 2021

Amazing

This charity has helped me so much! Reviewed on: 3rd September 2021

Step change plus

They have looked after me a few years and are always check I'm doing OK Reviewed on: 3rd September 2021

Advice on debt

The best thing that I have found that has helped me sorting out all my credit card debts. I was in a very bad place as I couldn't cope any more with the amount of debt I had. It got to the stage where I thought that the only way out of this mess was to end my life. Thankfully I was told about Step change and that has mad a massive difference in my life. I know now that my debt will eventually be paid off and I no longer have the stress of worrying about getting letters looking money Reviewed on: 3rd September 2021

First class

First class service and always keeping the clients advised Reviewed on: 3rd September 2021

Help when needed

Easy to talk to and not judgemental Reviewed on: 3rd September 2021

Changed my life!

Years of debt created stress and anxiety. Stepchange took it all away by managing my debts at no cost through a debt management plan. It changed my life! No longer work about the calls and letters pressing me to make payments from creditors that I could not afford. They spread one payment across all debts and creditors respect their involvement on my behalf. Thank you Stepchange for saving my life! Reviewed on: 3rd September 2021

Saviour from debt

Stepchange helped me when I was struggling to pay my debts. I am halfway into paying my debts and working towards debt freedom. Reviewed on: 3rd September 2021

Very supportive!

Always very friendly and helpful if you ever need to ring them with a problem. Make you feel supported rather then judged Reviewed on: 3rd September 2021

CCCS and Stepchange saved us

Without the expert help from CCCS/Stepchange, my family and I would not have a roof over our heads. Debt Collectors change their tune when a properly managed DMP is in place, so I salute Stepchange and nominate for the first place. Reviewed on: 3rd September 2021

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