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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16848 reviews)

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4.92

Based on 16,848 reviews, last reviewed 25th May 2026

102600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

If you're struggling with debt, contact StepChange! Got into serious debt with 10 credit cards, struggling to pay. Contacted StepChange debt charity and did a financial review of my income and outgoings... Read more Reviewed on: 25th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16848)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Best advise yet

Very re-assuring, helpful and not judgemental customer service staff. Set my mind at ease and got me on the straight and narrow after a difficult time in my life. Reviewed on: 23rd July 2021

Caring, understanding company

I was at my wit's end , and then step change helped me out everything into perspective, sorted my DMP and now I can pay all my debts off in a way that is helpful and fair. Reviewed on: 23rd July 2021

They really help.

Without judgement they help you pull your life back from the brink of ruin. They donut in such a way as to not make you feel stupid. They help you to move on and build better habits that will avoid best in the future. Reviewed on: 23rd July 2021

So helpful

I was trying to manage my debts on my own but it was becoming overwhelming. It was easy to set up a Debt Management Plan with StepChange. They managed all of the conversations with creditors on my behalf and helped me to work out how much I could afford to pay. This has made it easier to Plan and work it into my monthly budget. This means, I can still afford to live and have peace of mind, knowing that my debt is being paid. I am so grateful Reviewed on: 23rd July 2021

Peace of mind

Their advice and help is invaluable in bringing your debt under control. Banks and credit card companies respect Stepchange and the advice they give to clients. Reviewed on: 23rd July 2021

brilliant work

Step change have been brilliant with us from day 1....so helpful and have taken all the stress from our lives Reviewed on: 23rd July 2021

Such a great service.

A weight was lifted after contact. Everything is organised and very helpful if you struggle with debt. Reviewed on: 23rd July 2021

Strongly remommend them as an outstanding nery helpful exvcellent organization

Step Change were always there for me to give the at-most assistance and they took the initiatives to advice me in advance whenever good for me Reviewed on: 23rd July 2021

Excellent

The process was easy and they explained the whole process Reviewed on: 23rd July 2021

Very easy to talk to. Nonjudgmental

After my finances collapsed, Stepchange helped my take back control. Reviewed on: 23rd July 2021

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