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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (16852 reviews)

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4.92

Based on 16,851 reviews, last reviewed 26th May 2026

102700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent customer service. Excellent customer service. Listened carefully and showed empathy. Reviewed on: 26th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16852)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

I love step change so much. they saved my life

step change changed my life I have no stress at all worrying about any phone calls or letters. I am well organised than before joining step change. I appreciate a lot what they have done for me. keep it step change. Reviewed on: 23rd July 2021

Life saving

I was close to ending my life due to debt step change saved me thankyou you wonderful people Reviewed on: 23rd July 2021

Amazing

At the time when I approached StepChange, I was spiralling into debt, not sleeping and my entire existence was miserable. StepChange helped me arrange a repayment plan to suit my budget. I feel that they literally saved my life. Cannot thank/recommend them enough. Reviewed on: 23rd July 2021

Life Changing Assistance

We have found them to be a great organisation for helping to sort any debt/financial problems you may have with an affordable payment plan. They were a massive help with organising an acceptable payment plan with affordable monthly payments to our debtors, which also helps us to sleep much easier at night. Reviewed on: 23rd July 2021

Good service

Just got debt free thanks to help from step change Reviewed on: 23rd July 2021

Help at last

Back in control, helpful staff giving excellent advice. Reviewed on: 23rd July 2021

Really friendly and very helpful

I found Step change really friendly and very helpful. They made everything easier to understand no gobbledegook. Reviewed on: 23rd July 2021

Lots of help just when needed

Very helpful indeed couldn’t ask for more Reviewed on: 23rd July 2021

Quick, helpful and professional

Without stepchange I would be a in a world of pain. They simplified what I thought was a complex process and helped me navigate to a place I never thought was possible, serenity and peace of mind. Thanks SC Reviewed on: 23rd July 2021

Turned my life around

We were struggling with debt after a business went bust and did not know what to do. Our mortgage people and bank were no help at all and I thought we would have to sell everything including our house and were facing a very bleak situation. A friend suggested calling step change to see if they could help and after 1 phone call we could see could see a way forward. Their kind and understanding help has meant we could keep the house and plan a way forward in our life and I will always be grateful for this. Reviewed on: 23rd July 2021

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