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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Manage finances

Very satisfied with it all I am managing my finances much better and I’m not stressing about money Reviewed on: 25th May 2025

Stepchange helped me get all my loans into one affor...

Stepchange helped me get all my loans into one affordable one. Life seems to be easier now Reviewed on: 25th May 2025

Been with them 3 years now and so far debt is down b...

Been with them 3 years now and so far debt is down but an IVA would have been better for my situation which they agreed about 18 months ago and said someone would be in touch to set up. Not heard a word since Reviewed on: 25th May 2025

My experience.

I’m nearly at the end of my debt management plan and what a relief. I’ll be completely debt free. I was so worried at the start. It took me 6 months of soaring debt with all the interest before I contacted you and I’m so glad I did. You were a life saver. Reviewed on: 25th May 2025

wasn't in a good situation, step change helped me, a...

wasn't in a good situation, step change helped me, and sorted out all my issues Reviewed on: 25th May 2025

Help people to finance debt more manageable

Help me consolidate all my debts. And repay over a period of time. Reviewed on: 25th May 2025

amazing help when you need it

friendly, helpful, always there, just amazing people Reviewed on: 25th May 2025

I was in such crisis concerning my mental health tha...

I was in such crisis concerning my mental health that I had become out of control with my spending. I had serious diminished responsibility but hadn’t recognised it until it was too late to reverse the damage caused. Thankfully I found Stepchange who were so humane and kind. They saved me from falling further into a pit of despair and have enabled me to take back control of my life. Reviewed on: 25th May 2025

Step change changed my life.

I was in a mess and didn’t know where to turn. Since I’ve been on my payment plan my life is slowly getting back to normal and I feel mentality more better in myself. I’d be lost without Step Change. Reviewed on: 25th May 2025

Excellent service and easy to navigate.

Excellent service and easy to navigate. Helped to organise my finances and assisted me with budgeting and this helped me with my weekly outgoings and helped with my mental health and my outlook on life Reviewed on: 25th May 2025

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