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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Amazing

This charity has helped me so much! Reviewed on: 3rd September 2021

Step change plus

They have looked after me a few years and are always check I'm doing OK Reviewed on: 3rd September 2021

Advice on debt

The best thing that I have found that has helped me sorting out all my credit card debts. I was in a very bad place as I couldn't cope any more with the amount of debt I had. It got to the stage where I thought that the only way out of this mess was to end my life. Thankfully I was told about Step change and that has mad a massive difference in my life. I know now that my debt will eventually be paid off and I no longer have the stress of worrying about getting letters looking money Reviewed on: 3rd September 2021

First class

First class service and always keeping the clients advised Reviewed on: 3rd September 2021

Help when needed

Easy to talk to and not judgemental Reviewed on: 3rd September 2021

Changed my life!

Years of debt created stress and anxiety. Stepchange took it all away by managing my debts at no cost through a debt management plan. It changed my life! No longer work about the calls and letters pressing me to make payments from creditors that I could not afford. They spread one payment across all debts and creditors respect their involvement on my behalf. Thank you Stepchange for saving my life! Reviewed on: 3rd September 2021

Saviour from debt

Stepchange helped me when I was struggling to pay my debts. I am halfway into paying my debts and working towards debt freedom. Reviewed on: 3rd September 2021

Very supportive!

Always very friendly and helpful if you ever need to ring them with a problem. Make you feel supported rather then judged Reviewed on: 3rd September 2021

CCCS and Stepchange saved us

Without the expert help from CCCS/Stepchange, my family and I would not have a roof over our heads. Debt Collectors change their tune when a properly managed DMP is in place, so I salute Stepchange and nominate for the first place. Reviewed on: 3rd September 2021

Life saver

All when I thought that all hope was lost, Step Change stepped in and came to my rescue. Now my family and myself can breathe freely. Reviewed on: 3rd September 2021

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