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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

There when needed.

I got into debt through no fault of my own, but Stepchange were incredible in dealing with my money problems, and spoke to my creditors to come to a fair and affordable payment. They were there when I needed them with great advice, and no judgement. I will be forever grateful. Reviewed on: 2nd August 2021

A life saver; literally

With chronic health problems and encircling debt I was sinking slowly into very much dark place. Like most people I left it to the last moment to deal with the debt having deluded myself I had things under control. Having come clean about the dentist was my brother that suggested I contact Stepchange. I was very apprehensive thinking them to be either judgemental and aggressive, or profiting in some way from my debt; I couldn't have been more wrong! The staff were friendly and professional keen to help get things sorted out. I have never felt rushed or belittled and with internet access I still remain in control of my account but with the support and guidance by the staff at StepChange. They provide a broad umbrella from under which one can breath again, and explore available options in a professional and calming environment of reduced stress and anxiety. . They are always there to answer questions and explain anything one doesn't understand. Their website is very clear to understand as is ones personal debt management quite a miracle of many stats. I cannot thank and praise them enough!! Reviewed on: 2nd August 2021

Peace of Mind

Care, empathy, loyalty: The MOTHER of all Debt Management companies. Because that's how it feels, like your Mother is there for you Reviewed on: 2nd August 2021

Wondeful People!

Due to mental health problems, I had been stuck doing jobs that paid little more than minimum wage for nearly 20 years, and had run up humongous credit card debts. Even though I hated my job, I carried on working for nearly three years after I claimed my State pension and started paying off my debts, but in the end I just couldn't cope anymore and lost my job. I was terrified I would end up homeless and living on the streets (aged 66) and really seriously contemplated suicide. Fortunately, a friend recommended StepChange and I honestly think they saved my life! Reviewed on: 1st August 2021

Friendly and helpful service

Step change are friendly and very understanding, and provides a great service that put their clients at ease, taking the stress out of a difficult situation. Reviewed on: 1st August 2021

Very helpful

Excellent customer care, helping me put all my debt worries to the back of my mind Reviewed on: 1st August 2021

Excellent service

Extremely helpful and understanding Reviewed on: 1st August 2021

Great service

From the binging to setting everything up Step change are very helpful and understanding they have changed our lives Reviewed on: 1st August 2021

How Step Change changed my life

Each month when I got paid within a week I was back in my overdraft, such was the amount of debt I was in. Step Change has lifted this weight from my shoulders and for the first time in many years I actually have some money left before pay day!! Thank you. Reviewed on: 1st August 2021

The professionalism and support I have received from the whole Step Change staff family has been above and beyond my expectations.

They're always very supportive, listen to your worries and anxieties. Never pressure you and proffer most affordable options without prejudice. Reviewed on: 1st August 2021

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