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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18648 reviews)

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4.92

Based on 18,647 reviews, last reviewed 26th Jun 2026

188550% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Fantastic service, very easy to complete the applica... Fantastic service, very easy to complete the application process. Reviewed on: 26th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18648)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Fantastic Service

I have been using the service since 2017, and I always appreciate the fact that when I do call the staff are not only friendly but absolutely understand and can sympathise with my situation and advise me accordingly. It really helps as we are go through challenging times so its great to know that this service is available . Reviewed on: 27th July 2021

So easy ..

So easy to talk to, set up and take the strain. Reviewed on: 27th July 2021

Turned my life around

From the moment I contacted Stepchange, I have felt like my future could be positive and didn't see just endless years pf debt ahead of me. I feel there's real hope that me and my young family will one day be able to live debt free. Reviewed on: 27th July 2021

Professional Service

I found that all of the representative of Stepchange were extremely professional but above all, courteous and sympathetic Reviewed on: 27th July 2021

Understanding

The staff is understanding and helpful. Reviewed on: 27th July 2021

Superb professional service!

Friendly,consoling,non judgemental,excellent and invaluable just when needed. Reviewed on: 27th July 2021

Changed my life

After many years of making minimum payment on credit cards, never making a whole in the debt and suffering years of worry and sleepless nights. I contacted them, they were so helpful and didn't make me feel ashamed. I just wish I had swallowed my pride years ago, I would probably have been debt free by now. Anyone out there who is really struggling with debt, contact them now, they are life changers. Reviewed on: 27th July 2021

Life saving

They are always very friendly and helpful when ever I ring up to query or advice and very understanding because of the predicament you are in couldn’t recommend them enough Reviewed on: 27th July 2021

The help i needed at the time i needed it

step change helped when i needed it the most, with help at every step of the process Reviewed on: 27th July 2021

Amazing help and service

Step change were there for me when I hit rock bottom. Simple to use, friendly, great service, very helpful and above all life-changing. My only regret is that I didn't find this help years before. Reviewed on: 27th July 2021

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