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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Get your life back on track

After getting into a a lot of debt Step Change set about easing my worries by putting me on an affordable debt management plan and now I can see the light at the end of the tunnel. Reviewed on: 24th July 2021

Edward Mellor

A very helpful and understanding team who are always ready to provide you with first class advice. Reviewed on: 24th July 2021

Non judgemental helpful

Extremely grateful for all help and advice given to me. Reviewed on: 24th July 2021

Award winning help

I was at a point where I didn’t know what to do. They simplified everything and took charge. The one thing I wish they could do is to stop the companies charging interest. I am very grateful for their help. Reviewed on: 24th July 2021

Helping set up a DMP

Accurate, friendly advice enabling myself to both set up & pay off my outstanding debts in an affordable & timely - I daresay Step Change have enabled numerous households retake control of their finances through the services they offer - invaluable at a time when so many people are struggling Reviewed on: 24th July 2021

Outstanding

Always provide the best customer care and excellent customer service, very polite and very helpful. Thankyou Reviewed on: 24th July 2021

Have saved my life

I was so overcome by debt but stepchange have made it so much more manageable I don't know where I would be right now it I hadn't have chose to enter into my debt management plan. Reviewed on: 24th July 2021

Life savers

Step change was there when I hit my lowest point ever my dla was changed over to pip and I lost two thirds of my income overnighhtwe also lost the majority of my wife's dla for the same reason a poor assessment system. But whatever the cause we were plunged into debt even though we where handling everything our debts and ill health in my case a condition that can kill me and my wife's health deteriorating Step change talked us through setting up a DMP helped set us a budget to live on and actively encouraged us to put in appeals against dwps decisions which we won and step change advised us to review our budget and become debt free earlier which we did and are now great full to them as the end is in reach Don't know what we would have done without them supporting us all the way Reviewed on: 23rd July 2021

Always there to help,help to put my mind to rest.

I got into financial difficultys through the general cost of living and felt I was losing everything but stepchange helped me sort my life out. Reviewed on: 23rd July 2021

Helped me so much still here!

Keeps me going great bunch of people Reviewed on: 23rd July 2021

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