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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

they very helpful easy too do aswell

they very helpful easy too do aswell Reviewed on: 27th May 2026

Ive been in severe bad debt got people coming from e...

Ive been in severe bad debt got people coming from everywhere debt collector s but step change has been there for me on my debt management plan also had breathing space in past helped me out great deal Reviewed on: 27th May 2026

Stepchange's staff have been absolutely top notch!

Stepchange's staff have been absolutely top notch every step of the way. They have exceeded my expectations every time, and always seemed very happy to help. Reviewed on: 27th May 2026

I got caught up in a scam

I got caught up in a scam and lost a lot of money, no way I could pay it at all.Then I was told via the company I'm in debt to to speak to Stepchange. They set up a plan, and check on me. Reviewed on: 27th May 2026

Can not thank them enough

I was at my wits' end, but then I was told about the steps I'm now taking to become debt-free. They saved me; I cannot recommend them enough. Reviewed on: 27th May 2026

Excellent service very helpful when you think you ha...

Excellent service very helpful when you think you have no were to turn Reviewed on: 27th May 2026

Provide a great platform to get in control of debt

Provide a great platform to get in control of debt and plans to get debt free. Confidential and support is always on hand. Any queries are swiftly dealt with with no judgement just care Reviewed on: 27th May 2026

Phoned up in a panic after assessing the enormity of...

Phoned up in a panic after assessing the enormity of debt I had incurred. Was on with a lovely individual who was very patient and very understanding of my circumstances. We went through a number of options and ultimately settled on what best suited me. The information I had and continue to have is outstanding. Reviewed on: 27th May 2026

Excellent friendly service, up to date information a...

Excellent friendly service, up to date information and advice Reviewed on: 27th May 2026

Brilliant swift service you felt you were not alone

Brilliant swift service you felt you were not alone Reviewed on: 27th May 2026

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