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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Amazing

At the time when I approached StepChange, I was spiralling into debt, not sleeping and my entire existence was miserable. StepChange helped me arrange a repayment plan to suit my budget. I feel that they literally saved my life. Cannot thank/recommend them enough. Reviewed on: 23rd July 2021

Life Changing Assistance

We have found them to be a great organisation for helping to sort any debt/financial problems you may have with an affordable payment plan. They were a massive help with organising an acceptable payment plan with affordable monthly payments to our debtors, which also helps us to sleep much easier at night. Reviewed on: 23rd July 2021

Good service

Just got debt free thanks to help from step change Reviewed on: 23rd July 2021

Help at last

Back in control, helpful staff giving excellent advice. Reviewed on: 23rd July 2021

Really friendly and very helpful

I found Step change really friendly and very helpful. They made everything easier to understand no gobbledegook. Reviewed on: 23rd July 2021

Lots of help just when needed

Very helpful indeed couldn’t ask for more Reviewed on: 23rd July 2021

Quick, helpful and professional

Without stepchange I would be a in a world of pain. They simplified what I thought was a complex process and helped me navigate to a place I never thought was possible, serenity and peace of mind. Thanks SC Reviewed on: 23rd July 2021

Turned my life around

We were struggling with debt after a business went bust and did not know what to do. Our mortgage people and bank were no help at all and I thought we would have to sell everything including our house and were facing a very bleak situation. A friend suggested calling step change to see if they could help and after 1 phone call we could see could see a way forward. Their kind and understanding help has meant we could keep the house and plan a way forward in our life and I will always be grateful for this. Reviewed on: 23rd July 2021

Thoughtful and helpful.

I was experiencing stress and anxiety before Step Change ( previously named differently) ,came to my rescue. Reviewed on: 23rd July 2021

Life Changing

Step change has changed my life for the better. They’ve helped me and my family , live with no stress and endless worry. The management and staff were exceptional, and friendly, always there to help you, and never judge you in anyway. Thank you Step change, I salute you . Reviewed on: 23rd July 2021

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