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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14717 reviews)

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4.95

Based on 14,717 reviews, last reviewed 30th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Get out of confusion get out I being stuck with heavy debt and was going into it more and more Step change had sorted all creditors by one stop solution and at the money I could a... Read more Reviewed on: 30th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14717)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Angels on the Phone, they listen and are sympathetic...

Angels on the Phone, they listen and are sympathetic, and then they help, and through this help, you are able to sleep at night, and live life without worry. Reviewed on: 24th May 2025

Took away the fear and anxiety.

From the first call the lady was understanding, hugely supportive and took away the fear and anxiety. Reviewed on: 24th May 2025

Step By Step.

Recognising the problem is the first step addressing it is the second . Well trained empathetic staff non Judgemental very professional attitude :- Simple & Easy Instructions help get your problems under control with light at the end of the tunnel Reviewed on: 24th May 2025

Very good organisation.

Very good organisation. They have helped me so much Reviewed on: 24th May 2025

Life changing.

Life changing. Just when you think you've hit the rock bottom, you find out it also has a basement. Services like the ones provided by StepChange makes the difference. Reviewed on: 24th May 2025

They helped me so much with my debts, very friendly...

They helped me so much with my debts, very friendly to talk to and so helpful, they really help you put your mind at ease, if your in a bad situation with debt please give them a call, they don’t judge Reviewed on: 24th May 2025

I got into debt through no fault of my on.

I got into debt through no fault of my on.. my son is an addict & was taking all of my money leaving me with credit cards & loans which I was unable to pay .. step change were brilliant, helped me so much, great advice & re-assured me of what would happen step by step Reviewed on: 24th May 2025

Credit card trouble.

I was struggling with credit card debts until I was told about Stepchange. I am now managing my finances much better thanks to the charity Reviewed on: 24th May 2025

Pain free

The whole process was pain free and simple Reviewed on: 24th May 2025

Chasing Away The Debt Monster

Following my partner being struck down by a serious illness, from which she is still recovering, we ended up on State benefits and were no longer able to service our credit card debts. We struggled on for a year but, because of the compound interest applied to the debts, we were eventually in the position where the banks took more than half our monthly income and we were in a really bad financial position. That is when we approached SteChange. They helped us to set a realistic pay-back target (very modest) and dealt with all the admin. on our behalf. We are still some way from being clear of debt but the frightening interest charges have ceased, we have enough to pay for rent, food and utiltiies. Most importanly of all - they have removed the fear in which we were living. We can now see a way out. My partner's illness is still a major challenge but at least one massive weight has been lifted from us. Reviewed on: 24th May 2025

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