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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange changed my life!

Stepchange changed my life! I was sinking in debt and they came to the rescue. I'm on my third year now and it has completely changed my attitude to spending. As long as I live I will never borrow money again, no loans, no credit cards. The borrower is slave to the lender. Reviewed on: 27th May 2026

Stepchange saved me

Stepchange helped me when I was in a while and couldn’t see a way out Reviewed on: 27th May 2026

Step change helped me get on top of my debts and bro...

Step change helped me get on top of my debts and brought balance back to my life..they have even saved my life Reviewed on: 27th May 2026

Excellent debt advice company in UK with excellent c...

Excellent debt advice company in UK with excellent customer service to its clients. They solved my debt issue for me. I have now got my peace of mind. Reviewed on: 27th May 2026

Stepchange helped me.

Stepchange helped me to sort out my debt problems following my stroke. There was no hassle just helpful advice and guidance. I am now debt free and able to concentrate on my recovery. Reviewed on: 27th May 2026

God send

I felt really over whelmed at the prodicament i was in ,but after talking to stepchange,they put my mind at ease and we sorted it together.They are a god send,always there to help when needed. Reviewed on: 27th May 2026

Very helpful from the start, no judgement and was ma...

Very helpful from the start, no judgement and was made to feel more at ease Reviewed on: 27th May 2026

Everyone I have spoken to over the last 18 months ha...

Everyone I have spoken to over the last 18 months has been exceptional, I’m really pleased with the way you have dealt with my issues Reviewed on: 27th May 2026

Fantastic

Just generally all round excellent. If you need help this is the place to go. Reviewed on: 27th May 2026

These people turned my life around I went through a...

These people turned my life around I went through a terrible divorce back and forward to court at the time I was running my own business with my ex husband I tried to stay on top of the solicitor and court fees but in the end It got to much I ended up owing thousands in c cards and when the interest free period ran out I was paying back at least £600 just on bare minimum payments I noticed step change at the bottom of a c card statement and decided to give them a call I cried on the phone the lady was judgemental was calm and set me up with a plan that I now manage Every time I have spoken to Stepchange every different person has been kind helpful and lovely I have done various reviews in my life but never have I felt so strongly about giving a good review Stepchange listened explained sorted and allowed me to get my life back 20 stars if I could give them that x Reviewed on: 27th May 2026

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