Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

View other StepChange products

4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent life savers for me

They have been excellent with me they got me on dept plan what I can now manage and did all the hard work for me Reviewed on: 23rd July 2021

Always helpful and reassuring

I have been helped by step change for 5+ years and have been given excellent service Reviewed on: 23rd July 2021

Help when i really needed it

Before i contacted step change i didn't know where to turn i had got myself in debt, i was going in to debt just to pay off debt, it was a worst point of my life and i didn't know what today expect nearly ending it all, just to stop the calls and letters, then i seen ad advert for step changed one phone call to them and it felt whole lot of weight off my shoulders they weren't judgemental within a few weeks i had plan all my debt collectors where not calling, no more threatening letters i had some sort of life back, it's been hard these last few years keeping up with the plan but there is light at the end of tunnel and come December for the first time in 18 years ill be debt free. Reviewed on: 23rd July 2021

Excellent Service

At a time when they were needed the most Step Change, literally changed my life and got it into some order of assemblence . Took away the financial worry. There level of customer service is second to none, very understanding, helpful and supportive. Definitely would recommend them. Reviewed on: 23rd July 2021

Support when I needed it most

From the first call Stepchange were both helpful and reassuring. By going over my finances and making some small changes I was able to reduce my debt clear date down by 40yrs!! I am now 2yrs in to a 5yr plan to be debt free and the light is getting brighter at the end of the tunnel. I could not have achieved this without Stepchange. Thankyou :) Reviewed on: 23rd July 2021

Excellent help

Excellent help and guidance when in worrying situation Reviewed on: 23rd July 2021

Excellent Debt Advisory Company

Thanks to the excellence of the advice and help given I now have my debt under control. Reviewed on: 23rd July 2021

Excellent service

The people at step change and and the company provide excellent service and are the best. They are so kind and helpful Reviewed on: 23rd July 2021

Helped us somewhat but limited

We have been helped somewhat by going with step change, but there help is very limited and after nearly 10yrs of payments the money owed never seems to go down, the debtors seem to be able to lump all these extra fees on an already over inflated pay back plan, so we will be stuck with this debt for life, step change can't do anything for us other than be a middle man for payments, and that is it . Reviewed on: 23rd July 2021

Helpful

The StepChange team are helpful and always give you all the options so you can make informed choices. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.63 from 795 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt advice
from Money Wellness 4.89 from 6398 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub