Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful since day one: they’ve been advicing me with...

Helpful since day one: they’ve been advicing me without any prejudice whatsoever and only making my own interest Reviewed on: 27th May 2026

Life changing

Very simple and straightforward procedure. I suffer with my mental health and was very low due to my financial situation. Step change took everything off my shoulders. I am so relieved. Reviewed on: 27th May 2026

Very understanding and helpful.

Very understanding and helpful. I don't know what I would have done without them. Their help and direction makes you feel so much better. A life saver. Reviewed on: 27th May 2026

I can’t thank StepChange enough!

I can’t thank StepChange enough for the support, the budgeting framework and their ‘influence’ with the banks who were happy to freeze interest and charges while we worked through the repayment plan. 18 months on and soon to retire debt free. Thanks for the support and a big thank you to the really helpful staff I engaged with. Reviewed on: 27th May 2026

My experience with Stepchange has been excellent.

My experience with Stepchange has been excellent. I was recommended this service by my niece. I highly recommend this service to anyone with debt problems. Reviewed on: 27th May 2026

Took all the stress away

Took all the stress away, if for whatever reason you find yourself in financial difficulty stepchange is for you theyre so helpful and patient Reviewed on: 27th May 2026

I found Stepchange very helpful, they didn’t judge m...

I found Stepchange very helpful, they didn’t judge me or ask me how and why I got into debt. I felt an enormous sense of relief once everything was sorted. I would thoroughly recommend anyone who feels they’re drowning to contact them. Reviewed on: 27th May 2026

Generally very easy to communicate with staff but di...

Generally very easy to communicate with staff but did have one occasion where I was left terrified during a horrible assessment by a woman who in my opinion was not suitable for the position took me ages to get my confidence back and try again Reviewed on: 27th May 2026

Excellent Service

Excellent debt advice provided, website easy to navigate and queries are dealt with in a super speedy manner Reviewed on: 27th May 2026

StepChange excellent in every way .

StepChange gives you peace of mind they are very helpful , they never judge & excellent customer service . A lifesaver for me Reviewed on: 27th May 2026

Alternative products

Debt advice
from National Debtline 4.40 from 69 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub