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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Fantastic Help

I thought I was going to lose my home. As a bed bound disabled person. This frightened me and I would end up in an institution. The staff I spoke to at stepChange made me fill that I was not alone. Reviewed on: 23rd July 2021

Light at the end of the tunnel

Stepchange has given me hope and peace of mind. A most helpful and reassuring voice in a very dark place. Reviewed on: 23rd July 2021

Very helpful service

Stepchange helped me at a difficult time of my life. I appreciate it. Pretty simple process and you are helped and advised. Thank you Reviewed on: 23rd July 2021

Very helpful

Very fast at sorting my problems out Reviewed on: 23rd July 2021

Changed my life

I got myself into a lot of debt I could not tell anyone the struggle I was having I became very depressed until I called Step Change who helped me immensely and understood how I was feeling. They took control and I am now getting my life back. Reviewed on: 23rd July 2021

Lifesaver at a time when I was in a bad place financially

Best thing I ever did was contacting Step Change. Helped me get back on track and stop all the chaser emails and calls from my debtors. Thank you so much Step Change. Reviewed on: 23rd July 2021

life savers !!

thankyou to your colleagues on advice, resolution and above all clarity... without Stepchange ,I honestly doubt I would have coped both mentally, financially. Kind regards Reviewed on: 23rd July 2021

Excellent help

Always there to help in difficult situations and resulting in less stress Reviewed on: 23rd July 2021

A Lifesaver

Finally , thanks to the fantastic help of Step Change ,I will be free of debt in September this year, the help and support I have been given is immense.I could not recommend them enough, they truly deserve a reward as they have given me my life back. Reviewed on: 23rd July 2021

Understanding caring informative and above all constructive

All the above and continuing care in helping me during a very difficult time Reviewed on: 23rd July 2021

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