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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Excellent Service

Helped me following redundancy to sort out my debts. Excellent service, always friendly and helpful. Reviewed on: 23rd July 2021

Stress Relief

Step change helped remove a lot of stress at a very difficult time Reviewed on: 23rd July 2021

Have helped me tremendously and are so understanding.

They're always willing to help. Each advisor is caring and understanding. Their online system makes things easier also to fit in around work if you cant make calls in the day. Reviewed on: 23rd July 2021

Life changing

Stepchange has literally changed my life, I was so stressed with the amount of debt that I found myself in, after contacting stepchange and having organised a Dmp for me, I felt like a weight had been lifted from my shoulders. With their help I am managing my money. Reviewed on: 23rd July 2021

Made unbearable bearable

Step Change has quite literally changed my life. My debts were completely out of control and I was too ashamed to even look at them let alone deal with them. The people at Step Change were so in judgemental and practical so that I very quickly had a manageable solution and the weight of the world lifted from my shoulders. I just wish I had gone to them earlier. Reviewed on: 23rd July 2021

Straightforward, honest help

Quick responses and easy to use and this was at the beginning of the pandemic Reviewed on: 23rd July 2021

Excellent Company

Friendly, non-judgemental and helpful. I’ve been with them for years. Reviewed on: 23rd July 2021

Stepchange - highly recommended

It looked like there was no way out after mounting debt on credit cards. Even though we were paying a huge amount to the credit card companies each month and over several years this only just covered the interest so we could never reduce the balance and pay off the debt. Then we heard about Stepchange who negotiated either no or little charges / interest on the several credit cards we had and around 6 years later we have paid off all the cards and any other loans and are debt free which is an amazing feeling. Their staff were always so helpful and understanding. Our only regret is no hearing about them previously. They have our biggest recommendation. Reviewed on: 23rd July 2021

Step change is very proffessional

I always feel i was treated well Very happy with the manner they speak to me Reviewed on: 23rd July 2021

Thank You

In today’s world of greed it is very rare to obtain 100% satisfaction without it costing you a penny!!! Well change is possible, one step at a time with Step Change. An awesome company that truly listens and works with compassion. I had nowhere and no one to turn to, I needed to change and having accepted FULL responsibility for my situation, I was led to Step Change. Thank you for being there. Reviewed on: 23rd July 2021

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