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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Outstanding and helpful service

The services we exceptional.. with high quality customer service and supporting human contact to help. Reviewed on: 23rd July 2021

Excellent Service

When ever I have contacted the service the support I have needed is always available Reviewed on: 23rd July 2021

stress relief

There experts help was superb and allowed me to start living again Reviewed on: 23rd July 2021

A life line to carry on

I had buried my head in the sand thinking no one would help me. I was about to make the biggest mistake of my life which would have added to my misery then I had a light bulb moment where I turned to Stepchange for help. They listened to me without judgement and helped me realise that I didn't have a realistic budget to start with in order to make my finances work for me and my debts. I am now in a much better place mentally.......thank you Stepchange Reviewed on: 23rd July 2021

Expert advice and kind and compassionate service

I was at an extremely low point and feeling suicidal because of the financial problems I had. Step Change helped so much I can’t thank them enough. In my first call to them I broke down in tears, and the man I spoke to was so kind and compassionate I felt hope for the first time in a long time. Thank you Reviewed on: 23rd July 2021

stepchange are life savers

gave me my life and mind back thanks stepchange staff for patience and understanding. Reviewed on: 23rd July 2021

Treated with Respect

At a time when I felt embarrassed with the situation I found myself in I was treated with kindness and respect and offered a solution to help get my finances back on track Reviewed on: 23rd July 2021

Debt problems.

Helped me with my debts didn't know where I would be now if it was not for stepchange. I can finally get on with life rather than keep worrying about my debts. The plan I am on is affordable and I know if things change they will always be at end of the phone to help and assist me as much as possible. Reviewed on: 23rd July 2021

Really great

They are on your side against big greedy companies. A fantastic service run by informative and professional people. Highly recommend Reviewed on: 23rd July 2021

Relief that my fiance are under control

Easy to talk too dont judge you for your mistakes can take a while to get sorted but they are always helping along the way Reviewed on: 23rd July 2021

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