Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Great

Really helped me in my time of need Reviewed on: 23rd July 2021

Trustworthy, genuine, understanding and very professional.

I had gone into depression due to my debts. Could not sleep due to the threatening letters I used to receive from my debtors but when I spoke to StepChange my life changed, I now have a peace of mind and sleeping much better if not well. When you make a call it's like you are talking to your best friend, they really understand and good listeners. They also reassure you that all will be fine and if you have any problem or if your circumstances changes just let us know as soon as possible. My life changed for the better with Stepchange. Reviewed on: 23rd July 2021

Great service

A very patient and understanding service,gave me peace of mind that my debts are under control in my troubled times . Reviewed on: 23rd July 2021

Very helpful

Very good I have been the organisation for a quiet long time between five or four years never any difficulties very good customer service. Reviewed on: 23rd July 2021

Stress Busters

We unfortunately got into trouble with various credit cards due to the negative equity trap and being offered various loans to clear them. Never once did they question why we did it and have now managed to bring everything under control with solid advice and friendly staff. Everyone we have spoken with have never been judgemental and always been very helpful. If you believe that there is no light and the end of the tunnel believe me Stepchange will help Reviewed on: 23rd July 2021

Excellent service to help with debt problem

I found myself not meeting my monthly commitments and gradually falling behind with payments. I ended up owing over £17K. After being diagnosed with cancer, Macmillan suggested Step Change. After talking to them they arranged a debt management plan with my debtors. This will finish next year - I’m very glad for their help. Reviewed on: 23rd July 2021

Helping ordinary people

We were in a right pickle financially but after step change got involved and helped us immensely we are so much happier and stress free. Please people if you are in debt talk to someone please Reviewed on: 23rd July 2021

Very understandable and helpful

Unlike nearly every other large organisation that deals with finance Stepchange treated me with respect and kindnesses. They treated me non judgementally and as an equal and came up with a debt solution that saved my sanity. Cannot recommend highly enough. Reviewed on: 23rd July 2021

Excellent service

Helped me when no one else would no hidden fees what you pay goes straight to the creditors Reviewed on: 23rd July 2021

Peace of Mind

Step Change are so easy to use, they stepped in when I thought there was nowhere to go and took the major stress away from me. For this I am eternally grateful that the are out there. Reviewed on: 23rd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Advanced Collection Systems 2.99 from 7 reviews
Debt advice
from National Debtline 4.40 from 68 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub