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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,655 reviews, last reviewed 1st Jul 2026
188850% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026
Jose M's avatar
Jose M

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
Co's avatar
Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

5
A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025
Julie m's avatar
Julie m

Help when needed

5
Step change was and is my life line . When I was drowning in debt, I owed lot's of money, but now I'm gradually paying it off there's a light at the end of the darkness. Reviewed on: 23rd July 2021
reg Harper's avatar
reg Harper

I was able to sleep at night for the first time in months after a kind man from Step Change helped mep

5
Our finances changed over a period of a few months from being affluent to being in debt to the point of me having a breakdown. First it was lack of work and then the pandemic. Step Change wasn't somewhere I'd heard of but a friend told me about them. I telephoned them and they sorted out a plan for us. I hate being in this position but can't thank them enough for their help and understanding. Reviewed on: 23rd July 2021
Jan's avatar
Jan

Excellent

5
Professional understanding thoughtful Reviewed on: 23rd July 2021
Linda Kiddell's avatar
Linda Kiddell

First class service

5
Stepchange helped me out of a mess. Staff are very kind and helpful Reviewed on: 23rd July 2021
Richard smith 's avatar
Richard smith

Excellent

5
They have helped me set up a plan and get my finances back in track. I have 3 months left on plan my and it feels great. StepChange took all the stress away for me. my only regret is i wish id got in roich sooner! Reviewed on: 23rd July 2021
Lauren Jade Gibbons's avatar
Lauren Jade Gibbons

A SELFLESS LIFESAVER

5
The services I have received from StepChange over the years has helped me to be more financially discipline, and also equipped me with a better money management. Reviewed on: 23rd July 2021
H Adeyemi's avatar
H Adeyemi

Weight off my shoulders!

5
They helped me sleep at night again Reviewed on: 23rd July 2021
Raine1370's avatar
Raine1370

Ultimate stressbusters !

5
Staff are so kind and helpful, I agonised for months before calling them and so afraid! I needn't have waited so long to make that call, as they were so understanding. Thank you stepchange Reviewed on: 23rd July 2021
elizabeth-burns1@sky.com's avatar
[email protected]

Debt Welfare

5
What a brilliant company to work wiatth. Always there to help and listen The staff are always empathetic and understanding. I would recommend them to anyone who is struggling with debate. Reviewed on: 23rd July 2021
John Hughes's avatar
John Hughes

Friendly and helpful

5
Always there to help when you have a problem and put your mind at ease Reviewed on: 23rd July 2021
Lisa kenny's avatar
Lisa kenny

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