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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Outstanding service

Stepchange staff have been so approachable, non judgmental, and so helpful with their advice . I have felt greatly supported by them during g these past 2 yrs and would highly recommend them to anyone who needs support through financial difficulties . Reviewed on: 23rd July 2021

step change have helped me a lot in dealing with my Debts,

dont know what i would have done if i had not come across step change, they have helped me how to deal with my debts and i can rely on them to help pay my creditors on time each month Reviewed on: 23rd July 2021

Supportive

Take the plunge! Stepchange has helped me so much after years of worrying, I feel I am getting my finances back under control! Reviewed on: 23rd July 2021

Peace of mind

Stepchange gives you peace of mind. Anyone who has ever been in debt will know that you are always anxious, stressed and worried just waiting for the next demand to appear. Stepchange changes all that, they work with you to get your finances back on track and take away the endless demands for money you just don’t have. They really do give you peace of mind. Reviewed on: 23rd July 2021

Satisfaction service from understanding people

Very good I've also found them very professional Reviewed on: 23rd July 2021

Step-change trades your debts for peace of mind.

Step-change simplifies and sorts out my debts arrangement so I can focus on life matters. Reviewed on: 23rd July 2021

Brilliant helpful and life-changing

We have been clients of stepchange for many years now and it is without doubt has helped and changed our lives. We had spent years avoiding our problems, stepchange got us back on the straight and narrow and almost overnight the stress dissapated now if we get a problem or a letter from one of our creditors(which is rare nowadays) stepchange have people on the phone to deal or help us with. Very professional and friendly. Reviewed on: 23rd July 2021

Debt Counselling

I would honestly recommend StepChange, because they are honest and open with what is expected. I took the decision to ask for their help and have never regretted that. The road to paying off debt is not easy but they steer you through and as each step you make wil take a weight off your shoulders.When I finish my plan I would like to consider volunteering for step change as they can make a massive change in people’s lives going forward Reviewed on: 23rd July 2021

A piece of mind.

I think being in debt has to be one of the most daunting situations to find yourself in. It can be very easy to bury your head in the sand. Stepchange have the most welcoming and approachable team and they are brilliant at guiding you through all the steps to help you manage your debt, they also help you to maintain your plan and are quick to adjust when circumstances change. Reviewed on: 23rd July 2021

Step Change takes your debt away!

I have not nothing but praise for Step Change, for the way they have literally taken my debt away. They have made the process of managing my debt smooth, efficient, and stress-free. Reviewed on: 23rd July 2021

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