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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Professional and friendly help when needed most

When unexpected life events meant could no longer afford the debt levels I had, Stepchange were able to provide options, detail the ways forward and work with the creditors to ensure that things were as easy to sort out as they could be. This helped reduce stress and allowed me to concentrate on sorting out the issues that had caused the problem in the first place. Without their help it would have been more complicated dealing with multiple creditors and much more stressful. Reviewed on: 24th May 2025

From feeling at the lowest point in my entire life.

From feeling at the lowest point in my entire life. Not able to see a way out of the financial mess I was in, sleepless nights, dreading the post, ignoring the phone calls - to how I am feeling now 18 months after contacting StepChange is a million miles apart. The guys there are fantastic, non judgmental and extremely helpful. They truly have given my life back. Reviewed on: 24th May 2025

Life changing

You know if you were to win a lots of money you might call it ‘life changing’, well, Stepchange has been ‘life changing’ for me and my family. Reviewed on: 24th May 2025

Stepchange help

Stepchange were very reassuring when I needed help with my debts I now have peace of mind and I can call on them if I have an issue the app is easy to use and gives you a better insight about the debts you have and a guide to how long until you become debt free Reviewed on: 24th May 2025

Absolute life savers , do professional and helpful

Absolute life savers , do professional and helpful Reviewed on: 24th May 2025

Professional, comforting advice

Due to ill health and a job change we were spiralling into debt. Stepchange helped us organise our finances and debts so we could repay them in a structured manner while keeping a roof over our heads. Five years later we are now debt free and grateful for the help Reviewed on: 24th May 2025

Every time I get in touch everyone is exceptional ve...

Every time I get in touch everyone is exceptional very friendly and alway attentive Reviewed on: 24th May 2025

Excellent Customer services and very understanding t...

Excellent Customer services and very understanding training. Reviewed on: 24th May 2025

great company, really helpful, should have contacted...

great company, really helpful, should have contacted them sooner Reviewed on: 24th May 2025

I have a very good experience and appreciate their s...

I have a very good experience and appreciate their services Reviewed on: 24th May 2025

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