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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Removed all the stress

I was being hounded by debt collectors after I had been using loans and payday loans after breaking up with my partner and needed to get a house and furniture which quickly snowballed due to having to pay everything on my own as well as the new debts, after contacting step change we did a budget I could afford and they contacted all my debtors and now I can make payments without the fear of being hounded with letters and phone calls trying to take me to court. Reviewed on: 22nd July 2021

A1 Customer service

Nothing is ever to much for StepChange, they have truly given me back my life when I honestly thought I only had one option left you me. Thank you. My family, thanks you. Reviewed on: 22nd July 2021

Understanding, calming & helpful

We were really struggling due to a hugely reduced income as a result of the covid pandemic and health issues. We felt terribly embarrassed approaching Stepchange but they put us at ease straight away, reassuring us that they could help. It was the best thing we ever did and has enabled us to live as well as keep reducing the amount of debt we have. Reviewed on: 22nd July 2021

Helpful

Step change staff are easy to talk to on the phone. They tell you straight what they can do or not do for you. The have given me peace of mind and kept my head above water. The other thing l like about thing l like about StepChange is the useful e-mail they send me. l say to people do not burry your in the sand and think the problem will go away, they are there to help. All you can do is tell them. Reviewed on: 22nd July 2021

Excellent service

They got me out of my financial difficulties and stress. Reviewed on: 22nd July 2021

Turned my life around

Struggling with finances effects everything - I couldn't sleep, I was over eating like crazy and my mental health had hit rock bottom. Step Change were so helpful and positive every time I spoke to someone, the support has been truly amazing and I can't thank them enough. Reviewed on: 22nd July 2021

Life changer!

StepChange were recommended to me by a friend who had watched me struggle with debt for years. I eventually plucked up the courage to speak to them and the support they gave me was a life changer that made me feel in control of my finances and, for the first time in years, I could breathe and sleep at night! Reviewed on: 22nd July 2021

Very helpfull,approachable and caring people

Helped me sort out my life the way i needed Reviewed on: 22nd July 2021

Step change helped me

Step change were amazing when I was at my lowest and so scared .. they were so very caring at the start and have continued to be … always there for support and advice Reviewed on: 22nd July 2021

Life savers!

I had got myself and family into bad debt, which I had tried to juggle for many months. It was just spiralling out of control! One call to stepchange changed everything for the better. They didn't judge you or make me feel small or stupid! Just offered good advise and a way forward with the problems I had created. Would not hesitate to recommend them to anyone. Many thanks to the stepchange team. Reviewed on: 22nd July 2021

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