Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life Savers

I had so much debt from ex partner and was at my wits end. Stepchange have turned my life around. Arranged my debt and how much I can afford to pay. Any problems they are always eager to help. Nothing is an issue. Would highly recommend them to anyone with debt Reviewed on: 22nd July 2021

Saved me from me!

StepChange saved me when I was down about my debts! They went through everything step by step and made it so easy. Now I’m on the road to be debt free! A great was company who will always have my vote!! Reviewed on: 22nd July 2021

They have helped me soo much

Without the kindness and help from StepChange I wouldn’t have f been able to get through the last few years Reviewed on: 22nd July 2021

Life changing

Left in financial worries and Stepchange changed my life for the better, I’m slowly and steadily paying my debts off on an arranged monthly amount I can afford and still be able to sleep and live not so stressed thank you so much ! Reviewed on: 22nd July 2021

Saved my life

Stepchange were there for me when I was lost and not knowing how to cope with debts, they negotiated on my behalf and now I can sleep much better at night. A great help and organisation. Reviewed on: 22nd July 2021

Life-changing

Step Change have seen me through some pretty rough financial times and I wouldn't have got back on track without them. They have been a consistent source of support and advice and are always there to help Reviewed on: 22nd July 2021

Outstanding and Discerning Financial Debt Advisors

Step Change delivers outstanding debt abs financial advise to those going through immense debt and financial worries. Reviewed on: 22nd July 2021

StepChange your life

I was drowning in debt, just about managing to make the minimum payments but the interest meant that I wasn’t scratching the surface of the balance. Finally out of desperation I contacted StepChange, within an hour I felt like a huge wait was lifted from my shoulders. They contacted my creditors, the interest stopped and my debt began to reduce. Just over 2 years in and I have about 5 months left before the balance is clear and I’m debt free. With StepChanges support and guidance I now feel in control of my finances and ready for a debt free life. Reviewed on: 22nd July 2021

Peace of mind!

Step Change have been an absolute saviour for me! I was in a horrific amount of debt and very embarrassed about it. At no point have they made me feel bad about myself, they are extremely supportive and helpful. I am slowly but surely (and realistically) paying off my debt. I struggle with depression but can 100% say they are not effected by my finances because I know Step Change are looking after me. Amazing team! Thank you x Reviewed on: 22nd July 2021

Step Change have been amazing

I had been with a debt management company & paying a management fee & PPI, when I became very ill I found that the PPI did not cover my particular illness & everything spiralled out of control for me.. I thought I would never find a way out but then I came across an advert for Step Change approaches them & they took on all the worries.. the relief I felt was immense & had helped my health recover too.. they are amazing with a non-judgemental caring approach to taking the stresses out of debt management with NO management fee!! Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.63 from 795 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub