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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When I felt like I was drowning in debt with no end...

When I felt like I was drowning in debt with no end in sight I contacted Stepchange who have been brilliant and helped my situation no end. Reviewed on: 24th May 2025

Being overwhelmed by my debt problem, StepChange was...

Being overwhelmed by my debt problem, StepChange was able to take that pressure off me with their expertise on how to solve my problem. They were very friendly and extremely helpful. I would have no hesitation in recommending StepChange to someone who was in the same situation as myself. Reviewed on: 24th May 2025

They were very helpful and understanding.

They were very helpful and understanding. And easy to work with. And explained everything to you, and nothing was to much trouble. Reviewed on: 24th May 2025

StepChange changed my life

StepChange changed my life and helped my financial position go from every penny going on debts to enjoying holidays and saving for a house. Before StepChange I was constantly worrying about debts spiralling out of control, but when going through the debt management plan I felt supported, informed, and could see light at the end of the tunnel. Reviewed on: 24th May 2025

StepChange is a Saver of Our Soles (SOS)

I am thankful to StepChange for such a huge help, for having peace in my mind. The only fact,that is wrong in my opinion, that I cant get a loan for stat -up my own business and repay all my debts quickly:-((((((((( Reviewed on: 24th May 2025

It’s a big relief

It’s a big relief knowing I will not get harassed by creditors any more and my large debts have been broken down to a managable monthly payment. All you need to do is tell them who you owe to and be honest about everything. Reviewed on: 24th May 2025

I went to them in despair.

I went to them in despair. They gave me my life back. Reviewed on: 24th May 2025

Very helpful and trustworthy, calm and respectful

Very helpful and trustworthy, calm and respectful Reviewed on: 24th May 2025

A* Step Change

Can't thank Step change enough helped me feel onto of my debt for the 1st time will recommend them to anyone Reviewed on: 24th May 2025

My only wish is that I should have gone to step chan...

My only wish is that I should have gone to step change for help before my debt got into trouble everything from the first call to present day has been brilliant I cannot say enough about this organisation apart from thankyou from the bottom off my heart 16 month left then debt free once again a big thankyou to everyone who help me so much Reviewed on: 24th May 2025

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