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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Good staff, listen without judgement and offer soun...

Good staff, listen without judgement and offer sound advice Reviewed on: 27th May 2026

Great company to ease your debt

Felt relaxed during the call and no one judged me was easy to set up over the phone took a lot of stress out my life Reviewed on: 27th May 2026

Step change is a wonderful service ,probably the mos...

Step change is a wonderful service ,probably the most helpful debt support service in the uk. They were helping and reassuring at a very difficult time in my life. They explained everything to me and left me feeling in control of my life again . Reviewed on: 27th May 2026

Excellent service - no embarrassment

Excellent service and they do not make you feel ashamed Reviewed on: 27th May 2026

Exceptional Service

StepChange allowed me to get back to a debt-free position from what originally appeared to be a hopeless situation. They were always supportive and ultra-professional throughout. Exceptional service. Reviewed on: 27th May 2026

Just helped me so much at a very distressing time.

Just helped me so much at a very distressing time. Thank you . Reviewed on: 27th May 2026

Brilliant services,

Brilliant services, I can sleep at night now knowing my debts are under control Reviewed on: 27th May 2026

customer service is an absolute nightmare

It’s good, however their customer service is an absolute joke. You need to stay on the phone for hours just to get through to speak with someone. I was yelled at by their employees because they couldn’t understand my problem. Tried contacting them through emails, and apparently they aren’t trained to provide advice through writing. I will change to other services. Reviewed on: 27th May 2026

The service was very easy to use.

The service was very easy to use. They made it hassle snd stress free. If you are thinking about using their services, you should get in touch - the sooner the better. Reviewed on: 27th May 2026

Quick response to my position to help clear my debit...

Quick response to my position to help clear my debits and I can now sleep at night not worrying anymore Reviewed on: 27th May 2026

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