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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Brilliant, fantastic, amazing

This company has helped me so much! I would be struggling so much money wise if I didn’t have help from them. Thank you! Such a relief not to be living in constant debt when step change has helped me budget Reviewed on: 24th May 2025

Large debts

Bailing out my son from his debts let my wife and I deep in debt ourselves and having to sell our house and downsize. StepChange helped me set up a manageable monthly repayment scheme. I have been able to amend my monthly payments as my circumstances have changed and am now just a year away from clearing what were substantial debts ..It's important that you understand how things work and that you keep in touch with StepChange. If you do they will give you all the help and advise that you need Reviewed on: 24th May 2025

If you are paying debt by obtaining more debt DONT.

If you are paying debt by obtaining more debt DONT. Reviewed on: 24th May 2025

Stepchange

Stepchange are very helpful in advising what our options are. They don't judge anyones situation and are more than helpful with the repayment plans going forward. Very supportive in dealing with managing our debts which has been great in helping us with not only our financial situation but also peace of mind. Reviewed on: 24th May 2025

Step Change are brilliant

Quite simply I don't know what I would have done without Step Change. It took 4 years to pay off my debt but they made it so I could afford to do this and still live. Before contacting Step Change I wasn't sleeping at all and felt anxious all the time. It took me a while to pluck up courage to phone the helpline but once I did I felt almost instant relief. Reviewed on: 24th May 2025

Great support when you need it

I used a different company before stepchange they charged me more and the customer service was nothing like it is at stepchange. Reviewed on: 24th May 2025

I was struggling with debt and the online tool and h...

I was struggling with debt and the online tool and help I got was superb. My credit rating has dropped but mush less monthly outgoings and interets frozen so I can see an end to my debt. Any support Needed was fantastic, never hounded by the companies I owed to all dealt with via staep change. Reviewed on: 24th May 2025

Stepchange took care of everything with debtors,incl...

Stepchange took care of everything with debtors,including interest charges,and any correspondence,which was a great help to me!! Reviewed on: 24th May 2025

Stepchange make me feel better about my financial

Stepchange make me feel better about my financial Reviewed on: 24th May 2025

Very helpful advice , free and stops the letters and...

Very helpful advice , free and stops the letters and phone calls from lenders. Reviewed on: 24th May 2025

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