Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

View other StepChange products

4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Excellent service and advice

After watching hours of debt management videos on YouTube I decided to get control of my problems. StepChange helped me get it over the line and reduced my stress by dealing directly with the card companies Reviewed on: 23rd May 2025

Thanks to Step Change I was able to start sleeping a...

Thanks to Step Change I was able to start sleeping again. They are very understanding, not in the least bit judgemental; very thankful I found the courage to pick up the phone and talk to them. I have since suggested step-change to acquaintances also struggling with debt. They are a wonderfully supportive organisation, they have been helping me for the past 5 years and I am very appreciative of their help. Contacting step-change removed a massive weight of my shoulders and has given me peace of mind. Stop worrying about debt, do something positive and talk to the experts in debt management, I cannot thank them enough. Reviewed on: 23rd May 2025

Wits end with worry

Steph Change really helped when I was at my wits end with worry and didn’t know which way to turn. Reviewed on: 23rd May 2025

Life changing, rid my mind of all fears

Life changing, rid my mind of all fears Reviewed on: 23rd May 2025

Great prompt professional

Great friendly staff but what impressed me most of all was that everything that they said they did it promptly and professionally.All statements and correspondence regular and accurate.Peace of mind made easy I would highly recommend. Reviewed on: 23rd May 2025

An extremely grateful customer

I have been a Stepchange customer for many years, when I first contacted them I was vet overwhelmed and anxious, Stepchange took charge of everything they explained about what they could offer I picked a plan an they dealt with the rest, they are always there to reassure you and answer any questions you may have. Thank you Stepchange I can’t thank you enough for taking my anxiety away from me and I am finally able to sleep at night, thank you so so much for everything you have done for me Reviewed on: 23rd May 2025

Was the best thing I ever done.

Was the best thing I ever done. Try staff made me feel so at ease and not alone. Cannot thank them enough. Reviewed on: 23rd May 2025

Step change really helped me at a low point in my li...

Step change really helped me at a low point in my life and helped me come through it and are still helping me today.Without their asssistance and guidance don’t know where I would have turned.They are so professional and invested in your problems and helped me in a caring way get my life sorted out .Thankyou. Reviewed on: 23rd May 2025

You are amazing you have no idea how much you have...

You are amazing you have no idea how much you have helped me I am no longer stressed out I would recommend you to anyone who is struggling thank you so very much Reviewed on: 23rd May 2025

Step change made everything so easy!

Step change made everything so easy, the staff were kind, understanding and knowledgeable. I have been with them nearly 5 years and in 5 months I will finally be debt free! Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Intrum 1.36 from 4 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Solutions
from Money Advisor 4.90 from 11 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub