Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

View other StepChange products

4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Step change have been my saviours

They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020

Massive thank you!

I’ve been stress and overwhelmed by my situation.And without to many questions(which could made even worst my mental health situation) you’ve stepped in to help.thanks! Reviewed on: 23rd May 2025

Practical help with sympathy and understanding.

With great trepidation I made my first phone call to StepChange, to be offered not only effective practical help but sympathetic understanding. At no time was I made to feel stupid or irresponsible in any way, and every effort was made to work out a solution that was financially viable for me. StepChange came to acceptable agreements with all my creditors, relieving me of the necessity of continual individual communications with them. This was obviously a tremendous relief. Since then my finances are reviewed annually by StepChange with payment changes made where necessary, all the time making sure they are completely manageable. After several years the amounts owing have greatly reduced, and there is light at the end of the tunnel. Reviewed on: 23rd May 2025

Stepchange Review.

Stepchange have helped me on many occasions and I am more than happy to share my experiences with you. I would recommend them for anyone who has experienced being scammed online by banks or loan sharks and scammers. Reviewed on: 23rd May 2025

Step change has made my life so much better as they...

Step change has made my life so much better as they help me manage my debts. The staff are wonderful and do professional and helpful. Reviewed on: 23rd May 2025

Wised up

Deep dept to being able to manage things better. I want it ,but do you really need it. Think before you buy. Almost dept free at last. I recommend stepchange every time. Reviewed on: 23rd May 2025

Peace of mind

Stepchange took a nightmare and turned it into sonething achievable. Such a relief. Reviewed on: 23rd May 2025

The experience took me out of a very dark place

The experience took me out of a very dark place Reviewed on: 23rd May 2025

Admitting I had a problem was the hard part

When my bank put me in touch with StepChange, I was terrified of both admitting that I had a problem and having to ask for help. I needn't have worried because everyone was kind and understanding. I haven't looked back since that day. Reviewed on: 23rd May 2025

Step Change saved me!

As I've said before, you stopped me from hitting rock bottom. Step Change saved me from certain bankruptcy and I'm now slowly getting back on my feet. I can budget for the taxman's share, as well as everyone else. Without this help, I would be in dire straits. Reviewed on: 23rd May 2025

We wasn’t in a very good position with our finances...

We wasn’t in a very good position with our finances when my husband had to finish work on ill health. We didn’t know what to do, we got in touch with our creditors but because we hadn’t got behind with our payments they weren’t very helpful. We phoned stepchange and from that day we felt that a weight had been lifted. They contacted all our creditors and arranged a token payment. We are still in debt but able to live more comfortably, thanks to Stepchange Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 5.00 from 1 reviews
Debt Collection
from Darcey Quigley & Co 1.39 from 3 reviews
Debt Collection
from High Court Enforcement Group 1.67 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub