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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14718 reviews)

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4.95

Based on 14,718 reviews, last reviewed 9th Apr 2026

57% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Good client service . Good client service . Good information and guidance. Valuable advice Reviewed on: 9th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14718)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Courteous and transparent dealing with debt manageme...

Courteous and transparent dealing with debt management issues Reviewed on: 23rd May 2025

Stepchange changed my life.

Stepchange changed my life. They allowed me to breath again. Got me out of my depression. Allowed me to spend my money on the things i needed to buy each month. Reviewed on: 23rd May 2025

Professional and very helpful.

Professional and very helpful. Peace of mind from the first day I spoke them, i highly recommend them if you have debt worries. Reviewed on: 23rd May 2025

Sorting my debt problems.

Having dug myself a big hole with debt I had nowhere else to turn until by some miracle an add popped up on my screen. StepChange Debt Management came up so I looked into this and decided that this was the way forward and not look back eversince Reviewed on: 23rd May 2025

Relieved

I was really worried about my debt but now I feel more in control. Really glad I've found a way out without feeling too overwhelmed. Reviewed on: 23rd May 2025

Absolutely excellent service.

The over all experience has been first rate I would definitely tell my friends of the first and best customer service thanks John Reviewed on: 23rd May 2025

Stepchange are very good listeners and very helpful

Stepchange are very good listeners and very helpful Reviewed on: 23rd May 2025

Great advisors and always helpful

Great advisors and always helpful Reviewed on: 23rd May 2025

Professionals from start to finish

Professionals from start to finish giving good solid advice and support. Great follow up and nothing was too much to ask. I went from desperation to feeling in control. Reviewed on: 23rd May 2025

Being honest and seeking help

The stress of being in debt was keeping me awake at night, was an ever decreasing circle of trying to pay for everything, realising that having a loan ultimately did not help. Firstly it was a friend who was a sympathetic ear and said I should talk to my creditors. Then it was one of my creditors (M&S) who suggested Step Change. The first call was very emotional, I cried 90% of the time as I simply felt so ashamed that I had not coped with money at all well. I was meant to be an adult. I had a job I loved but no concept of budget. And then Covid happened with all the changes it involved - even not being able to carshare doubled my travel costs. It was all a knock on effect as well as my not being money savvy. Step Change has helped so much. I gauged their help by how much I cried each call. The last main call it was only 10% which was from being overwhelmed with how kind and understanding all of the people had been in helping me to sort out a DMP. There was no judgement, no low opinion of how I’d managed so far. (I’d done that to myself already) They were simply brilliant in their approach and I cannot recommend them highly enough as a way forward to resolve debt issues. Thank you. Reviewed on: 23rd May 2025

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