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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Relieved

I was really worried about my debt but now I feel more in control. Really glad I've found a way out without feeling too overwhelmed. Reviewed on: 23rd May 2025

Absolutely excellent service.

The over all experience has been first rate I would definitely tell my friends of the first and best customer service thanks John Reviewed on: 23rd May 2025

Stepchange are very good listeners and very helpful

Stepchange are very good listeners and very helpful Reviewed on: 23rd May 2025

Great advisors and always helpful

Great advisors and always helpful Reviewed on: 23rd May 2025

Professionals from start to finish

Professionals from start to finish giving good solid advice and support. Great follow up and nothing was too much to ask. I went from desperation to feeling in control. Reviewed on: 23rd May 2025

Being honest and seeking help

The stress of being in debt was keeping me awake at night, was an ever decreasing circle of trying to pay for everything, realising that having a loan ultimately did not help. Firstly it was a friend who was a sympathetic ear and said I should talk to my creditors. Then it was one of my creditors (M&S) who suggested Step Change. The first call was very emotional, I cried 90% of the time as I simply felt so ashamed that I had not coped with money at all well. I was meant to be an adult. I had a job I loved but no concept of budget. And then Covid happened with all the changes it involved - even not being able to carshare doubled my travel costs. It was all a knock on effect as well as my not being money savvy. Step Change has helped so much. I gauged their help by how much I cried each call. The last main call it was only 10% which was from being overwhelmed with how kind and understanding all of the people had been in helping me to sort out a DMP. There was no judgement, no low opinion of how I’d managed so far. (I’d done that to myself already) They were simply brilliant in their approach and I cannot recommend them highly enough as a way forward to resolve debt issues. Thank you. Reviewed on: 23rd May 2025

Step change brought me back from the Brink!!

Step change brought me back from the brink! With excellent advice and experience to deal with my creditors and put in a plan for me to comfortably afford to satisfy them, Always at the end of the phone and always helpful with any problems! !! Can’t recommend enough! Reviewed on: 23rd May 2025

Highly recommended

Was able to set everything up online and advice all the way along in setting up. Took a lot of stress away Reviewed on: 23rd May 2025

Bank loans

Understood what I was going through and supported me thoroughly Reviewed on: 23rd May 2025

Friendly advisors who explained everything.

Friendly advisors who explained everything. Reviewed on: 23rd May 2025

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