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StepChange: Debt Management reviews

4.95
Based on 14,582 reviews, last reviewed 11th Jun 2025
328600% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Struggled with my debts. until StepChange stepped in. I was struggling to manage my debts. and paying my creditors too much. So I went without food, heating and clothing, and my general will-being deteri... Read more Reviewed on: 11th June 2025
Victor I's avatar
Victor I

Latest lowest rating:

2

Not impressed It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number r... Read more Reviewed on: 10th June 2025
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L

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14582)

Review of the StepChange, Debt Management:

Easy, helpful and made life a lot more comfortable t...

5
Easy, helpful and made life a lot more comfortable to live. Great advise from tram. Monthly updates. Reviewed on: 1st May 2024

The stress and money worries this charity has taken...

5
The stress and money worries this charity has taken away is amazing! Always so helpful when contacting them Reviewed on: 11th June 2025

Don't let debt ruin your life.

5
Faced with spiralling debts and not seeing a way out I was at the end of my hope and feeling suicidally depressed.. A friend suggested that I speak to Step change and my life changed for the better as a result. All of the calls and letters stopped and I am now making one monthly payment to Step change who then allocate funds to my creditors. Reviewed on: 11th June 2025

Every person that has assisted me have been so helpf...

5
Every person that has assisted me have been so helpful and kind.They know it’s a massive step for people to take that first step and pick up the phone.My only regret is that I didn’t do it sooner.I feel in control of life again and not afraid to pick up the phone and no more mountains of letters.Changed life for me.. Reviewed on: 11th June 2025

Not impressed

2
It's handy to have just one payment for my debts but the customer service is extremely poor and has caused more stress. They treat you like a number rather than a person and communication is extremely poor regarding decisions made on your behalf. Reviewed on: 10th June 2025

Amazing, listened to my financial difficulties and c...

5
Amazing, listened to my financial difficulties and consolidated all my debts into one affordable payment. Reviewed on: 10th June 2025

When I called step change they were really understan...

5
When I called step change they were really understanding, non judgemental, sympathetic and extremely helpful. They took a massive weight off my shoulders and gave me the peace of mind I needed with affordable monthly payments. Reviewed on: 10th June 2025

At my time of being worried sick that I had got into...

5
At my time of being worried sick that I had got into debt . I approached a company that charged for doing the same thing that step change does for free . I will always be grateful the help I received. The worry was taken from me. Fantastic service Reviewed on: 10th June 2025

StepChange have helped me out of a financial nightmare.

5
StepChange have helped me out of a financial nightmare. I don't know how I would have managed without them. Their advisors are firm but fair, and most importantly, non-judgmental. They help you organise a budget and contact your creditors to arrange regular payments. A life-saving service! Reviewed on: 10th June 2025

Great service and helped me a great deal

5
Great service and helped me a great deal Reviewed on: 10th June 2025

I have been with Stepchanges for around about 10years.

5
I have been with Stepchanges for around about 10years. I have found them very understanding and helpful all the way through. The review is easy to fill in Reviewed on: 10th June 2025