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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13811 reviews)

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4.95

Based on 13,811 reviews, last reviewed 28th May 2025

254300% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great service and very helpful on the phone. Great service and very helpful on the phone. Sorted very quickly and always keep in touch. Reviewed on: 28th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13811)

Review of the StepChange, Debt Management:

Step Change gave me back hope.

Step Change gave me back hope. Every advisor I have spoken with has been kind, positive and supportive, as I got into debt through my now ex-husband it was really important to me that I was not judged by anyone and I never have been. Everything was explained clearly to me and any questions I have had since I started my debt management plan have always been answered promptly. I no longer suffer stress and worry about my finances as I know I am chipping away at the debt in a way that enables me to cover my bills and have my life back again Reviewed on: 24th May 2025

Very helpful, knowledgeable and friendly

Very helpful, knowledgeable and friendly Reviewed on: 28th May 2025

My money worries we’re getting on top of me each mon...

My money worries we’re getting on top of me each month and I couldn’t cope, stepchange changed all that and now worry free from debts mounting up Reviewed on: 28th May 2025

Stepchange are an ultra professional, caring and com...

Stepchange are an ultra professional, caring and compassionate organisation, who helped with my debt issues by assisting me to put in place my debt management plan. Reviewed on: 28th May 2025

Take the step to change your life.

Everyone I spoke to were calm, understanding and reassuring - particularly appreciated as I was going through a major life event at the time. Every step was clearly explained and they have been on hand since to help with follow up queries and difficult problems. Although it will take time to get my life back on track, I could not have started my journey without the essential service they provide - life savers this day and age. Reviewed on: 28th May 2025

The best call I ever made.

The best call I ever made.They are professional friendly understanding and they listern. Reviewed on: 28th May 2025

my experience with step change has been 5* ..

my experience with step change has been 5* very understanding and very helpful helping stop my creditors from keep worrying me and put a great plan in place for me dont know where i be with out them I cant thank them enough. Reviewed on: 28th May 2025

They have always been there for me with kind underst...

They have always been there for me with kind understanding and help I'm not sure how I would have coped with out them Reviewed on: 28th May 2025

A Relief to have someone else deal with my creditors.

Difficult to get initial contact by phone, but once registered have been very helpful. Developing budget was useful & once payment plan set up, Creditors left me alone. A relief to see a plan in place & to see debt reducing all be it slowly Reviewed on: 28th May 2025

Kind helpful informative and the guiding light when...

Kind helpful informative and the guiding light when one needs this advice for the way forward Reviewed on: 28th May 2025

Always helpful

Every interaction has always been with an understanding and helpful advisor Reviewed on: 28th May 2025

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