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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13813 reviews)

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4.95

Based on 13,813 reviews, last reviewed 28th May 2025

254500% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Highly recommended StepChange helped me to manage my finances so that I know exactly what I need to budget for, they also eased a lot of my worries by dealing directly w... Read more Reviewed on: 28th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13813)

Review of the StepChange, Debt Management:

Perfectly simple to work through and you're cared for!

I sorted my mums debt put for her via Stepchange. I was talked through her budget which was completed quickly and I was prompted when I wasn't sure about something and that relieved a lot of my mums anxiety knowing that they were helpful and the hard part was already done. Once we'd given the creditor details we were then told what her repayments would be to each account she owed on. It was really that quickly!!! The repayments were more than manageable and the yearly reviews were done by me each time, which only took another few minutes to update her budget. What more can I say, don't fret about your debt, the first step is making that phone call, you won't be judged and you'll be wondering why you didn't do it sooner!!! Reviewed on: 25th May 2025

Step Change helped me helped me understand my situat...

Step Change helped me helped me understand my situation and, take control of my debts and, give me peace of mind. Reviewed on: 28th May 2025

I was in a cross road and confused about my debts.

I was in a cross road and confused about my debts. I was informed about this charity from an old experience a friend had. It was easy to contact them and after an initial appointment, I was accepted and I was assigned a case worker. This person helped me to set up a debt management plan free of charge. When I commenced this I had peace of mind and could sleep. Thank you Step-change Charity. Reviewed on: 28th May 2025

Very helpful, knowledgeable and friendly

Very helpful, knowledgeable and friendly Reviewed on: 28th May 2025

My money worries we’re getting on top of me each mon...

My money worries we’re getting on top of me each month and I couldn’t cope, stepchange changed all that and now worry free from debts mounting up Reviewed on: 28th May 2025

Stepchange are an ultra professional, caring and com...

Stepchange are an ultra professional, caring and compassionate organisation, who helped with my debt issues by assisting me to put in place my debt management plan. Reviewed on: 28th May 2025

Take the step to change your life.

Everyone I spoke to were calm, understanding and reassuring - particularly appreciated as I was going through a major life event at the time. Every step was clearly explained and they have been on hand since to help with follow up queries and difficult problems. Although it will take time to get my life back on track, I could not have started my journey without the essential service they provide - life savers this day and age. Reviewed on: 28th May 2025

The best call I ever made.

The best call I ever made.They are professional friendly understanding and they listern. Reviewed on: 28th May 2025

my experience with step change has been 5* ..

my experience with step change has been 5* very understanding and very helpful helping stop my creditors from keep worrying me and put a great plan in place for me dont know where i be with out them I cant thank them enough. Reviewed on: 28th May 2025

They have always been there for me with kind underst...

They have always been there for me with kind understanding and help I'm not sure how I would have coped with out them Reviewed on: 28th May 2025

A Relief to have someone else deal with my creditors.

Difficult to get initial contact by phone, but once registered have been very helpful. Developing budget was useful & once payment plan set up, Creditors left me alone. A relief to see a plan in place & to see debt reducing all be it slowly Reviewed on: 28th May 2025

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