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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13830 reviews)

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4.95

Based on 13,830 reviews, last reviewed 29th May 2025

256100% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and kind Well informed staff extremely patient and polite. Every time I spoke to someone they were able to put my mind at ease I wish I knew about the charity ... Read more Reviewed on: 29th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13830)

Review of the StepChange, Debt Management:

I am so grateful to Stepchange.

I am so grateful to Stepchange. I have less than a year to go now but when I started I didn’t know how to get myself out of this situation. Thank you so much. Reviewed on: 25th May 2025

Easy , helpful people who don’t judge

Easy , helpful people who don’t judge Reviewed on: 28th May 2025

I was supported by kind and understanding staff who...

I was supported by kind and understanding staff who supported me to make a plan. I was very over whelmed with it and it felt like I had no way out. I should have spoke to sort change a lot sooner. Reviewed on: 28th May 2025

Therapeutic and Helpful

It’s easy, straight forward. The staff are very helpful. The charity helped me to organise my finance during the time I had financial difficulties. This reduced my overall distress. Reviewed on: 28th May 2025

Supportive on how to manage my debts

With Step Change, I was well advised that gave me peace of mind to manage my debts. Reviewed on: 28th May 2025

Wouldn't have been able to cope without Stepchange t...

Wouldn't have been able to cope without Stepchange they are a life saver. They are so helpful and supportive Reviewed on: 28th May 2025

Like in the darkness of debt

Like many, the burden of debt was getting too much and I contacted step change. Everything was easy to set-up, they took care of building a budget and setting affordable payments, contacting creditors and, on their website, allowing you to see how much you have paid, to whom and how long until debt free. Getting into debt was a major mistake in my life but StepChange were a real light in the dark. Reviewed on: 28th May 2025

I didn’t want to be faced with the situation of debt...

I didn’t want to be faced with the situation of debt management but the past year being on my plan has been less stress & anxiety. The plan has been easy to set up and paying one payment has been beneficial. I had struggled beforehand trying to speak to my creditors and some were helpful but not all have been. With this in place everyone knows what my position is. I feel guilty for being in this position but it can’t be helped when situations change and I am more accepting of this and hope to continue to be able to pay more as time moves on. Reviewed on: 28th May 2025

Highly recommended

StepChange helped me to manage my finances so that I know exactly what I need to budget for, they also eased a lot of my worries by dealing directly with the creditors which helped with the stress of my debt worries. I would highly recommend StepChange it was the best decision I ever made. Reviewed on: 28th May 2025

The advisers does his work professionally.

The advisers are very patient and good listeners and help you not have anxiety by explaining to you how they are able to assist you when having financial difficulties. I have been provided ongoing debt advice relating to my financial situation. I do appreciate the service provided and continue to look forward to be assisted as my financial matters. My health conditions have not changed yet and not able to go back to work. Thank you for your help and good advice. Thank you. Reviewed on: 28th May 2025

Great service and very helpful on the phone.

Great service and very helpful on the phone. Sorted very quickly and always keep in touch. Reviewed on: 28th May 2025

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