Write a review

StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13514 reviews)

View other StepChange products

4.95

Based on 13,514 reviews, last reviewed 25th May 2025

225800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I came to step change when burying my head was no mo... I came to step change when burying my head was no more, the advisors i spoke to, were always empathetic of what I was going through. when I was on my ... Read more Reviewed on: 25th May 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

Read all reviews See your review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (13514)

Review of the StepChange, Debt Management:

A helpful hand.

They have been great without their help i would have sunk deeper into debt. Reviewed on: 17th June 2021

Really reduced my anxiety

Great. Relieved so much stress and anxiety. Determined to improve my finances now Reviewed on: 25th May 2025

StepChange have been absolutely amazing helping me p...

StepChange have been absolutely amazing helping me pay off my debts. I have had experience with other DMP companies but my progress was always very slow. This was because they would take a sizeable percentage for themselves as a fee. StepChange took care of my debts for free! I am on my last month of paying aaaalll of it off and I could not be happier! SC customer advisors have always been very supportive, understanding, kind, and helpful. Couldn’t recommend the charity enough! Thank you. Reviewed on: 25th May 2025

Best decision I've made to be debt free

I was at my wits end and overwhelmed by my debts. Stepchange helped me make the right decision to which debt management solution would be best for me. They have helped me with my debts and a managable payment plan. My sanity is now restored and I'm on my way to be debt free Reviewed on: 25th May 2025

Very pleased with the service and advice I received...

Very pleased with the service and advice I received really friendly to speak to and helped me when I couldn't see a way out of debt Reviewed on: 25th May 2025

I recommend StepChange for a stress free life

Everything is so easy to take control of my finances. Everyone at StepChange so helpful and understanding Reviewed on: 25th May 2025

Stepchange has got me organised my finances wi...

Stepchange has enabled me to organise my finances with no nasty surprises like unexpected bills. Reviewed on: 25th May 2025

Staff are always helpfull give right advice.

Staff are always helpfull give right advice. Reviewed on: 25th May 2025

I don’t think words can fully express how grateful I...

I don’t think words can fully express how grateful I am to StepChange. I was in a very dark place, struggling with serious debt and the mental toll that came with it. It reached a point where my wife had to step in and help me manage the situation because I simply couldn’t cope anymore. From the moment I contacted StepChange, I felt supported. They treated me with understanding, dignity, and respect—something that felt rare at the time. Their team didn’t just offer financial advice; they gave me hope and a clear path forward. The burden I carried mentally and emotionally began to lift once I started following the plan they helped me put in place. It’s not an exaggeration to say that StepChange saved my life. They’ve helped me regain control, not just of my finances, but of my mental well-being too. To anyone who’s struggling: please reach out to them. There is help, and there is hope. I’ll forever be thankful for what StepChange has done for me and my family. Reviewed on: 25th May 2025

Brilliant, knowledgeable staff

You would expect an organisation such as Step change to have many sensible suggestions regarding debt management. The difference, to me, has been the staff; ie not just knowledgeable, but friendly, helpful, and non-judgemental . Reviewed on: 25th May 2025

Always brilliant and always very helpful in all ways.

Always brilliant and always very helpful in all ways. Reviewed on: 25th May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from Creditfix 4.78 from 793 reviews
Debt collection
from Are You Owed Money 1.61 from 76 reviews
Debt Solutions
from PayPlan 4.94 from 22305 reviews

There's still more to see!

StepChange has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub