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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Need help ,there the best you’ll get.

I’d be lost without them,always great helpful and friendly. Reviewed on: 9th May 2026

Less stress now.

My journey with Stepchange was fairly easy & i was able to speak with an advisor if I didnt understand anything. Im so glad I took the step to getting my financial affairs into perspective & not getting phone calls & letters from my debtors which was very worrying. I definitely recommend taking the steps to being worry free. Reviewed on: 9th May 2026

Stepchange provide peace of mind and takes away the...

Stepchange provide peace of mind and takes away the anxiety of having to worry about my debt. Reviewed on: 9th May 2026

step change has made such a differance to my life fr...

step change has made such a differance to my life from day one they have explained everything that was happening if i have a problem they will help on the phone very polite customer services very glad i have them behind me. Reviewed on: 9th May 2026

StepChange Debt Charity were brilliant from the start.

StepChange Debt Charity were brilliant from the start. They were easy to speak with, handled my situation quickly, and kept me updated with monthly statements. I’m very grateful for all their support and help. Reviewed on: 9th May 2026

Real people, real advice

Stepchange have real people that aren't trying to sell you something you dont need. They aren't judgemental, they listen and respond with care. They explain things as many times as you need! Reviewed on: 9th May 2026

They absolutely changed my life

Before I was told about step change or CCCS as it was, I was absolutely terrified of letters, phone calls or even a knock on the door. My neighbour told me about CCCS. They were absolutely brilliant, there was no judgement, just someone who was there to help. I cannot thank them enough,. Without sounding over dramatic, they do actually save lives. Once you hit rock bottom, you need someone to get you out and they do it without questions. Reviewed on: 9th May 2026

Very easy to complete online anytime I contacted for...

Very easy to complete online anytime I contacted for further advice the people were really helpful and pleasant. The overall time it took to set up was quick in my opinion and I feel a weight has been lifted Reviewed on: 9th May 2026

My experience was amazing and easy.

My experience was amazing and easy. Reviewed on: 9th May 2026

Getting Help when you Really need it ..

This was an immensely helpful set up when I first called StepChange. I didn’t know I could find a positive way out of debt, one that has ultimately helped me reconsider my relationship to money and fear, when through illness, I had no choice but to use credit. I hope that others may benefit in the same way. Reviewed on: 9th May 2026

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