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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Professional and empathetic of your position.

Professional and empathetic of your position. Always ready to listen, especially a valued trait in times of stress Reviewed on: 23rd May 2025

They were compassionate, very helpful and supportive...

They were compassionate, very helpful and supportive in all ways. Vasrious options were presented so that one could make an informed choice and selcetthe one lost approriate for one's need. Reviewed on: 23rd May 2025

Don’t be embarrassed to ask!

We started out in a desperate state, we didn’t know what to do. The friendly team at Stepchange helped us clear all our debts and now we have finally paid everything off we can move forward in great position. Don’t be embarrassed to get help. Best thing we ever did. Reviewed on: 23rd May 2025

Very professional.

Always get the answer's that I need.very easy to get a response in a very little time. Reviewed on: 23rd May 2025

We were in crisis through sudden severe ill health a...

We were in crisis through sudden severe ill health and stepchange saved our lives and our children, thank you. Reviewed on: 23rd May 2025

Fantastic service

Fantastic service and brilliant support year on year and has made life easier Reviewed on: 23rd May 2025

It was so easy to do and made my life...

It was so easy to do and made my life a lot easier Reviewed on: 23rd May 2025

I have always had a lot of help from Step change.

I have always had a lot of help from Step change. They have helped me a lot over these past 8 years. They are very friendly and help you feel at ease, despite having debt problems. They helped me to set up a budget and I have got my debts down. Reviewed on: 23rd May 2025

Step change saved me from bankruptcy

Step change saved me from bankruptcy Reviewed on: 23rd May 2025

I was desperate

I was so depressed about my debt, I was having trouble sleeping, my brain was constantly anxious. And just speaking with them, took some of the stress away. Once my DAS was arranged I could breath again, it was such a relief. Reviewed on: 23rd May 2025

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