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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange took the worry out of my debt situation

Stepchange took the worry out of my situation, they have been incredibly supportive and gave great advice. From every call I made with a query, they answered with great knowledge Reviewed on: 8th May 2026

They were there to guide, direct, and support me.

I didn't know where to turn because of the situation my husband had gotten us into. Talking to the customer services department put me at ease. There was no judgment, and although I was crying, the person was very patient with me. They made me feel I could breathe again and that it would all be sorted. I can't thank StepChange enough. I pay my debt via them. They did everything with me, from identifying my debtors to contacting them to make a proposal. I complete a budget every year to make sure I can afford what I am paying. The cost of what I pay incorporates normal daily living expenses, so I feel I can survive and still have a life whilst paying the companies I owe. Reviewed on: 8th May 2026

Get the help - it's life changing

I was in over my head with debt before I spoke with StepChange. My circumstances had changed and I found myself a single parent. I believed I needed to pay off the money I had spent (I didn't want to be "bailed out") but I had got myself in such a bad position that I was only paying interest, couldn't afford to live, and couldn't see myself getting through it. I only wish I'd asked for help sooner so the interest hadn't piled up so high. I'm paying into a DMP and it's satisfying to know I eventually will have paid off every penny I owe. With their help, I've become so much better with money and have learnt to budget. They're amazing and I recommend them to everyone Reviewed on: 8th May 2026

Just extremely helpful and reassuring!

Just extremely helpful and reassuring! Reviewed on: 8th May 2026

Great help from start to finish.

Great help from start to finish. Achieved more than I expected and have alleviated a great deal of stress. Reviewed on: 8th May 2026

They made a difficult experience so easy, cannot pra...

They made a difficult experience so easy, cannot praise them enough. ..so happy I decided to let them act for me.....superb Reviewed on: 8th May 2026

At my wits end!I

I did not know how I was going to cope with my debts, until I contacted Step Change. I feel like a ton weight has been lifted from my shoulders and I can breath easy knowing that my bills will get cleared in an affordable and timely way, thanks to Step Change. Reviewed on: 8th May 2026

Excellent service

Helps manage debts in one place. Reviewed on: 8th May 2026

I was very stressed about my situation and this has...

I was very stressed about my situation and this has really taken a weight off Reviewed on: 8th May 2026

Don’t ignore your debts!

Have been with S.C. a few years now. Have eased the anxiety I felt with my outstanding debts and helped me reduce my debts. Knowing they are always at hand to listen and help and not judge. Reviewed on: 8th May 2026

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