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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Takes the stress away of dealing with creditors

Quick and easy to do, all online. Having someone manage this process takes the stress away of dealing with creditors and sets you on the path to debt free. Reviewed on: 23rd May 2025

Been with them some time.

Been with them some time. Great service and works well for me. Reviewed on: 23rd May 2025

Don't delay, contact them today

Any issue is dealt with quickly and efficiently with approriate guidance where necessary Reviewed on: 23rd May 2025

Excellent service.

Excellent service.made me feel “human again” Reviewed on: 23rd May 2025

Very easy and straight forward to fill in online no...

Very easy and straight forward to fill in online no speaking on the phone Reviewed on: 23rd May 2025

Awesome people

So professional every time that you phone them so caring, listen and always there to help Reviewed on: 23rd May 2025

So grateful for the help and the relief of stress go...

So grateful for the help and the relief of stress going down. Reviewed on: 23rd May 2025

I was so overwhelmed and I didn’t even know where to...

I was so overwhelmed and I didn’t even know where to go or where to start after a really tough few years but stepchange made it so straightforward and easy and instantly put me at ease. Reviewed on: 23rd May 2025

Reliable and professional.

Reliable and professional. Always polite and accommodating Reviewed on: 23rd May 2025

Thank You So Much

Thank goodness I found you as I was at my whits end until your sympathetic and knowledgable staff helped sort things out. Non judgmental and always happy to help, StepChange has been a life saver. Reviewed on: 23rd May 2025

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